RECITE’s Quality Management tool enables your quality assurance and management staff to evaluate employee performance, ensure adherence to corporate procedures and to maximise staff productivity.
RECITE Quality Management is integrated into a single-screen call details page, allowing supervisors to playback calls, view synchronised recorded screens and chat archive while performing the evaluation. RECITE’s unique scoring methodology allows supervisors to increase their productivity by 40%, which enables them to easily evaluate more employees and identify more accurate actionable data.
For more information you can call us on +44 (0) 1962 835053, or email firstname.lastname@example.org.
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