Unleash the full potential of your communications infrastructure with the broadest UC interoperability platform on the market.

What is CX-E?

CX-E is an enterprise-grade Unified Communications software backed by a suite of best-in-class applications expressly designed to ease the transition to your digital future – no matter what your current UC landscape is. With on-premise or cloud deployments, CX-E offers seamless integration with major call control, email, IM, calendar, enterprise data, and mobile devices.

Speech recognition technology is becoming the norm, not the exception. According to Gartner, 25% of employee interactions within applications will be via voice by 2023.

Voice Applications Empowering Workers Anywhere

uc software

How can CX-E help your business?

Considering an upgrade to your IT infrastructure but worried that your mixed UC landscape won’t allow you to make it happen? If your IT environment includes multiple vendors – Avaya, Cisco, Microsoft, NEC, Mitel, etc. – all playing an important role in your communications, why switch? If you’d like it all to work seamlessly for a powerful Unified Communications (UC) solution, CX-E can help.

Deployed on-premise or in the Cloud, CX-E offers seamless integration with all major communications platforms, complimenting any telephony and email infrastructure.

There is no other UC platform on today’s market that offers the level of integration provided by CX-E. Make the most of today and tomorrow’s UC investments and make transitions to the Cloud, IP or Skype for Business over time. CX-E will lead the way.

cx-e interoperability

Unmatched communications platform interoperability

Your organisation already has telephony systems, email servers and business applications. In fact, it’s highly likely that you have a mix of telephony switches, especially if you have multiple or merged locations.

Most vendors require you to replace these systems before adding the latest productivity applications.

CX-E leads the industry in the number of different IT solutions it can integrate with, allowing it to seamlessly add powerful functionality to your current infrastructure (both cloud and on-premise). This flexible design also leaves the door open for any future email or telephony upgrades or organisational acquisitions.

CX-E Functionality

Secure Voicemail
Secure voicemail for regulated industries
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Call Centre
Cost-effective, informal call centre for knowledge workers
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Automated Attendant
Speech-enabled, sophisticated call processing, directories
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Interactive Voice Recording (IVR)
Accelerate information flow to your customers
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Personal Assistant
Speech-enabled, context-aware, enhances first-time call completion
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Automate internal and external outbound notification campaigns
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Unified Messaging
Combine messaging features into a single solution viewable from any device
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Mobile Client
Advanced mobile client delivering secure voice messaging
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Flexible Deployment Options

CX-E allows you to choose the deployment option that fits your needs.

On Premise

Many organisations prefer to keep telephony infrastructure on-premise rather than in the cloud, allowing them to continue to leverage IT investments and maintain complete physical control of message storage.


CX-E Cloud is an enterprise-class hosted UC solution. Utilising this solution allows organisations to limit their upfront costs and hardware maintenance obligations.

Why ProcessFlows for CX-E?

  • UK Distributor since 1996
  • We understand your Unified Communications requirements, end to end
  • Delivering UC solutions to Financial, Legal, Health sectors; Manufacturing, Distribution and Local & National Government

For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.

Our Customers

From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.

To read all of our success stories, visit our Case Studies page.

More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.

Thank you for your interest, we look forward to working with you.


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