CX-E directories allow outside users to look up the extension number of the person they are trying to reach by entering the first few characters of a user’s name (Dial by Name), or by speaking their name.
Automated Attendant also allows you to create group directories by segmenting the subscriber population. This also allows for the creation of speech directories based on location, PBX integration type, call server or department.
Outside callers who attempt to transfer to a busy extension from the automated attendant get the option to hold until the desired extension is available.
Individual users can also program their mailbox to request the names of callers attempting to transfer to their extension from the automated attendant. CX-E then plays the recorded caller name to the user and asks them whether they’d prefer to accept or reject the transferred call.
Personalised Menus (Extension-Specific Processing)
A CX-E administrator can program a unique custom call processing menu, for any user, presenting options to callers who reach their mailbox.
Easy DNIS/Trunk Group Routing
CX-E can be programmed to route incoming calls to different call processing applications based on the DNIS number or trunk ID of the incoming call.
Interactive Voice Response
CX-E supports an optional fully-integrated Interactive Voice Response (IVR) software module, allowing you to create custom applications that can be called from the call processing menus.
Transaction Processing (Voice Forms)
CX-E can gather verbal input from callers by asking up to 24 separate questions. The responses are compiled into a single voice message and sent to one or more designated user mailboxes.
Fax Tone Detection and Processing
Automated Attendant can be programmed to listen for a fax tone and if detected, process the call with any appropriate action, such as transferring to a fax machine or fax server or sending a message to a user mailbox.
Multiple Transfer Types
Depending on the specific type of call processing application your organisation uses, several types of transfers may be required. CX-E supports four different types of transfers, each with differing levels of call progress supervision.
Audiotext
CX-E lets you create announcement mailboxes that can be used to store and play audio information to callers.
Call Blocking
Individual users can program their mailbox to block the transfer of calls from the automated attendant. Callers attempting to transfer will automatically be placed into message-taking mode.
For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.
From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.
To read all of our success stories, visit our Case Studies page.
We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.
Thank you for your interest, we look forward to working with you.
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ProcessFlows transition to Konica Minolta – FAQ
/in News & Insights /by ProcessFlowsHere is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .