What is Process Management?
Process Management is about optimising and enhancing transactional through to knowledge or case processes and their controls. Whilst greater efficiency is a natural objective when managing processes, effective process management offers a wide range of benefits beyond efficiency i.e governance, visibility, control etc. Process Management can include technology enabled improvements such digital workflows or automation but it is not limited to this and its key focus is on improving and managing the processes themselves.
At the heart of Process Management best practice is Business Process Management (BPM) which is a set methods and software used to deliver business process improvements and excellence. BPM includes best practice methods and industry standards (i.e BPMN) for defining processes, discovering processes through to approaches for optimising, automating and measuring processes.
Business process transformation projects benefit from the robustness of a Business Process Management (BPM) approach that delivers robust operations and sustainable change across people, process and technology.