OpenText™ CX-E Voice – IVR

Interactive Voice Response

The open and highly scalable CX-E Unified Communications platform enables business efficiency for a variety of industries.

CX-E makes the migration from legacy voicemail systems to secure voicemail easy. With secure voicemail, CX-E delivers increased productivity whether you’re in the office or on-the-go with our secure mobile client.

Let us help you accelerate the flow of information to your customers through custom IVR solutions.

Robust Interactive Voice Response (IVR) capabilities that allow callers to access information, pay bills, and carry out other tasks over the phone.

Customise the Interactive Voice Response experience with UCConnect

UCConnect, a CX-E module that supports custom voice applications, is designed with robust Interactive Voice Response (IVR) capabilities. UCConnect applications are created in Microsoft Visual Studio, allowing programmers to use any language supported in Visual Studio to build custom applications. UCConnect, a .NET component added to Visual Studio, provides access to the messaging and call processing capabilities of CX-E from within the created applications. UCConnect does not utilise proprietary scripting and data access connectors. Therefore, custom voice applications can be implemented both simply and economically.

Interactive Voice Response to accelerate your workflow

Get faster response times and more accurate interactions with UCConnect. CX-E can integrate communications with your information systems, enabling your organisation to automate tasks that are traditionally managed by individuals. By directly pulling information from data sources such as SAP, Oracle; and Microsoft SQL Server, CX-E can automate processes and deliver around-the-clock access to information.

Healthcare:

Bill or Claims Status
Call Routing to Department and Staff
Information Line for Patients: Test Results and Prescription Status
Health Plan Benefits Eligibility

Enterprise:

Pay by Phone/Account Information
Order Status
Account Balance Inquiry
Inventory Status
Loan Status

Local and National Government:

Polling Place Locator
Property Tax Information Line
Benefits Eligibility Status
License Renewal Request
Child Support Payment Status
Employment Security Information and Payment System

Education:

Access to Course Information
Events Hotline
Student Information and Payment Line
Appointment Reminders
Closure Notifications

Why ProcessFlows for CX-E?

UK Distributor since 1996
We understand your Unified Communications requirements, end to end
Delivering UC solutions to Financial, Legal, Health sectors; Manufacturing, Distribution and Local & National Government

For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.

Our Customers

From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.

To read all of our success stories, visit our Case Studies page.

More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.

Thank you for your interest, we look forward to working with you.

Downloads

Click here to download the CX-E Product Overview

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