Outbound notifications are a cost-effective way to keep your customers informed with customised messages that can be automatically generated.

With CX-E Notifications, it’s easy to be proactive when you want to communicate with your customers, whether you want to contact twenty, hundreds or even thousands of people.

CX-E Notifications is an effective call notification solution, allowing you to record and deliver messages efficiently, from appointment reminders to schedule changes. You can also personalise information by customer to maximise the full potential of this time-saving solution.

Perform customised automated outreach via telephone calls or text messages.

Give your business the power of business process automation

When you reach out in a proactive way with information customers care about, one of the major pay-offs is an increase in customer loyalty. CX-E Notifications is a cost-effective way to keep your customers informed by automatically generating calls and text messages through CX-E Unified Communications platform, not employees.

CX-E Notifications allows you to:

  • Create a notification campaign that can consist of calls, text messages; or a mix of both
  • Communicate with pre-recorded announcements and Text-to-Speech
  • Configure certain time periods for outbound calls and text
  • Offer flexible call transfer options
  • Use a database extract or pre-configured calling list
  • Create campaign results reports
CX-E Notifications

Communicate efficiently: CX-E delivers your message

Broadcast notification can be used for a wide variety of purposes, but the common denominators are time savings and cost-effectiveness. Once your organisation has the capability for fast, easy outbound communication, you’re sure to find many uses, such as:

Appointment Reminders

  • Personalise appointment reminders to humanise communications
  • Provide recipients with tailored information
  • Automate the generation and sending of outbound messages
  • Possess the freedom to send out over multiple channels

Emergency Messaging Notification

  • Severe weather warnings
  • Fires
  • Chemical spills
  • Crime in the area

Marketing Campaigns and Sales Follow Up

  • Company information
  • Webinars
  • Events

School Notification

  • Cancelled or scheduled changes in classes
  • Parent/teacher meeting reminders
  • Early dismissal reminders
  • Absence parental notification

Status of Services

  • Orders
  • Shipments
  • Inventory status
  • Flight schedule changes
  • Loan status
  • Irregular account activity

Why ProcessFlows for CX-E?

  • UK Distributor since 1996
  • We understand your Unified Communications requirements, end to end
  • Delivering UC solutions to Financial, Legal, Health sectors; Manufacturing, Distribution and Local & National Government

For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.

Our Customers

From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.

To read all of our success stories, visit our Case Studies page.

More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.

Thank you for your interest, we look forward to working with you.


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