You can contact your Account Manager on the same contact details you already have, or alternatively, contact:

+44 (0)1962 835053

ProcessFlows transition to Konica Minolta – FAQ

September 1, 2023

Here is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .

Please don’t hesitate to contact the experts named in the FAQs or in the alternative your Account Manager, or email or call us on +44 (0)1962 835053.

Your existing Account Manager or Partner Account Manager will remain the same and can be contacted on the email and telephone details you already have. If you are unsure of their details please visit our contact us page or email

Please visit our contact us page here or you can contact your account manager on the same details you have already.

Konica Minolta is a market-leading IT, Data and Document Services company that transforms digital business operations, workplaces, and IT infrastructures to meet the changing needs of customers of all sizes, across departments and industry sectors – both private and public sectors.

Our broad portfolio of solutions and services include IT Infrastructures, Managed IT Services, Process Digitisation and Automation, Digital Print, and Intelligent Video Solutions, as well Outsourced helpdesks and service desks for both front & back-office tasks.

Konica Minolta combines world-class technology partnerships with end-to-end expert operations and processes – from design to support, to transition 10,000 UK customers and partners to the future of work and our vision of an “Intelligent Connected Workplace”.

The company has won awards for its social contribution and is committed to workplace wellbeing, achieving its Sustainable Development Goals throughout the business and wider supply chain. Konica Minolta is listed among the ‘2022 Global 100 Most Sustainable Corporations in the World’ and has received the highest level in EcoVadis Sustainability Ratings.

Part of the global Konica Minolta Group, Konica Minolta Business Solutions (UK) Limited is headquartered in Basildon, Essex with 10 regional offices across the UK, employing over 750 people.

For more information, please contact your account manager or visit our website:

ProcessFlows has been a wholly owned subsidiary of Konica Minolta since 2016 and following Konica Minolta’s diversification and digital transformation strategy, we are reorganising the legal entities in order to enable a more consolidated strategy for growth and operations that deliver greater customer experiences and value.

Yes, the obligations of your current contract will be honoured by Konica Minolta until its expiry date even if this falls after 1st September 2023. Konica Minolta will be in touch with you prior to or on expiry of your commercial contract with ProcessFlows to discuss your future requirements. However, if your contract contains a restriction on the transfer, please email our General Counsel at: to discuss and resolve this situation.

Konica House, Miles Gray Road, Basildon, Essex, SS14 3AR

No. Your contract with ProcessFlows will automatically transfer to Konica Minolta under the process of an assignment and your business will continue to trade with Konica Minolta after the Transfer Date instead of with ProcessFlows. If you do not agree to the transfer of your contract, please contact your Account Manager to discuss this situation or our General Counsel at:

Your Account Manager will not change as a result of the transfer. If there are any subsequent changes to your Account Management team, they will be communicated to you accordingly.

If you have a current contract, contact your current Technical Support Line during the usual hours of 8:30am – 18:00, Monday to Friday (excluding UK bank holidays) on Tel +44 (0)1962 835001/Fax +44 (0)1962 835101 or and someone will be at hand to assist you with your query.

You may do so where your contract term permits, but you ought to be aware that you may be responsible to pay termination charges.

These should be made payable to Konica Minolta Business Solutions UK Limited. If you have any queries, please contact our Accounts Receivable team at You should pay within the payment terms agreed with ProcessFlows, and if you do not do so, Konica Minolta has the legal right to enforce recovery of unpaid invoices.

Any purchase orders raised for the provision of goods from ProcessFlows will be settled by ProcessFlows following the receipt of goods and the associated invoice prior to 31st August 2023. After the Transfer Date, Konica Minolta will be in touch to discuss the arrangement for these specific purchase orders.

Konica Minolta will replace ProcessFlows as part of the business transfer in the UK, and you need take no action at this stage. You may be contacted with Sofia’s new registration details executed by the Bulgarian Authorities, and if you have any queries, please contact your current support line during the hours of 09.00 and 17.30 for continued support and advice and someone will be at hand to assist you with your query.

Please call us on 01268 534444, email Credit Control or write to us at the following address: Konica Minolta Business Solutions (UK) Limited, Konica House, Miles Gray Road, Basildon, Essex, SS14 3AR

The Credit Control Team will be able to provide copies of invoices or statements. Contact them on 01268 534444, or email

Yes, remittances and queries can be emailed to If your query is related to a billing query, please email

We accept payment by credit card, direct debit or BACS transfer.

For payment by credit card, please call 01268 534444.

For payment by Direct Debit, please contact

For payment by BACS transfer, please use the following bank details:

Konica Minolta Business Solutions (UK) Limited
NatWest Plc.
Sort Code: 60-02-39
Account: 33723699

The standard payment terms are 30 days from date of invoice, unless otherwise specified in your maintenance agreement. The terms can also be found on the invoice itself.

All active vendors will be transferred to Konica Minolta as part of the transfer.

All invoices prior to the transfer will be paid in a final payment run in August.

After the transfer date, all invoices must be sent to:

Yes, Konica Minolta has a no PO no Pay policy. To not delay payment please ensure you reach out to your business contact to obtain a valid PO.

Your data will be processed in accordance with UK GDPR obligations and the following notice is given pursuant to Article 28(2) of the UK GDPR to explain how this will work.

From the 1st of September 2023, the new data processor for the data processing activities for the delivery or purchase of services under your existing commercial agreement with ProcessFlows (UK) will change to Konica Minolta Business Solution (UK) (“New Processor”).

The New Processor will process the data for activities necessary for the continued performance of the obligations under these agreements. The purpose and types of personal data being processed will remain the same.

Konica Minolta will be bound by the same data protection obligations as ProcessFlows under the UK GDPR and as further outlined in Konica Minolta’ Privacy Policy found at:

Please let us know by the 31st of August 2023 if you have any concerns regarding this arrangement by contacting

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