CX-E TeamQ® – The Powerful, Cost-Effective Informal Call Centre Solution

CX-E TeamQ® is the ideal informal call centre solution for customers who are looking for more features than Hunt Groups offer, but don’t require a full contact centre solution.

By giving teams access to powerful call centre features at a fraction of the price, this solution delivers significant ROI through improved efficiency and caller satisfaction.

Delivering Call Centre Functionality to Small Teams

Essential call centre features at an affordable cost

Features include:

  • Uniform Call Distribution (UCD)
  • Automatic Call Distribution (ACD)
  • Agent Desktop Control with Informative Screen Pops
  • Call Recording
  • Reporting and more

TeamQ doesn’t require your telephone system to have an ACD or CTI connection. Put simply, it’s a cost-effective informal call centre solution that will boost your teams’ workflow.


Giving your teams mobility

Do you have multiple agents in different locations? Whether you’ve got multiple offices or remote workers, they can log into the TeamQ dashboard from any Windows desktop client. Calls can be routed to any device, including desk phones, mobile, and softphones. TeamQ offers support for up to 250 agents, even if they aren’t sitting next to each other. Your workforce has just gone mobile.

know your customers

Know your customers with TeamQ

With TeamQ, your team will know what customers are looking for before they answer the call. TeamQ collects data from customers upfront and has the ability to pull information from CRM systems to enhance caller identification. TeamQ prepares agents to deliver optimal customer service. TeamQ also keeps customers informed. Customers get access to their position in the queue, as well as wait times, call backs and more.


Cutting-edge call prioritisation

The TeamQ dashboard gives agents a clear overview of all the calls in the queue so they can decide which call to prioritise. The dashboard also indicates when a call is done and allows them to reserve or redirect a call.

Personalised Menus

Works with your PBX

TeamQ supports all major PBXs, whether your infrastructure is TDM or IP-based. Avaya, Broadsoft, Cisco, Microsoft, Genband, Mitel, NEC, ShoreTel, Unify − you name it, we’ve got you covered.

Why ProcessFlows for CX-E?

  • UK Distributor since 1996
  • We understand your Unified Communications requirements, end to end
  • Delivering UC solutions to Financial, Legal, Health sectors; Manufacturing, Distribution and Local & National Government

For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.

Our Customers

From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.

To read all of our success stories, visit our Case Studies page.

More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email, or fill in the form below.

Thank you for your interest, we look forward to working with you.


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