Features include:
TeamQ doesn’t require your telephone system to have an ACD or CTI connection. Put simply, it’s a cost-effective informal call centre solution that will boost your teams’ workflow.
Giving your teams mobility
Do you have multiple agents in different locations? Whether you’ve got multiple offices or remote workers, they can log into the TeamQ dashboard from any Windows desktop client. Calls can be routed to any device, including desk phones, mobile, and softphones. TeamQ offers support for up to 250 agents, even if they aren’t sitting next to each other. Your workforce has just gone mobile.
Know your customers with TeamQ
With TeamQ, your team will know what customers are looking for before they answer the call. TeamQ collects data from customers upfront and has the ability to pull information from CRM systems to enhance caller identification. TeamQ prepares agents to deliver optimal customer service. TeamQ also keeps customers informed. Customers get access to their position in the queue, as well as wait times, call backs and more.
Cutting-edge call prioritisation
The TeamQ dashboard gives agents a clear overview of all the calls in the queue so they can decide which call to prioritise. The dashboard also indicates when a call is done and allows them to reserve or redirect a call.
Works with your PBX
TeamQ supports all major PBXs, whether your infrastructure is TDM or IP-based. Avaya, Broadsoft, Cisco, Microsoft, Genband, Mitel, NEC, ShoreTel, Unify − you name it, we’ve got you covered.
For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.
From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.
To read all of our success stories, visit our Case Studies page.
We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.
Thank you for your interest, we look forward to working with you.
Pass the Keys use outsourced services to support their business needs and deliver exceptional and flexible business and customer operations.
Print Partner Webinar: Addressing the print-only market space – start the journey with your customer and grow/ Date: 05. 08. 2021
ProcessFlows transition to Konica Minolta – FAQ
/in News & Insights /by ProcessFlowsHere is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .