From Customer Support to Customer Experiences

“OK” Customer Service or support just isn’t enough nor acceptable anymore. During such unprecedented times and rapid change, businesses must deliver new & exceptional customer experiences faster to survive.

Now more than ever, customer facing operations can be a major source of business risk or a competitive advantage and platform for growth.

Two thirds of businesses already compete on the basis of customer experience. In 2 years it will be 81%.

Gartner

96% ...

of customers say customer service is important in their choice of loyalty to a brand – Microsoft

86% ...

of buyers are willing to pay more for a great customer experience – PWC

89% ...

of consumers have switched to doing business with a competitor following a poor customer experience – Harris Interactive

It is up to 25 times

more expensive to acquire a new customer than it is to keep a current one – Helpscout

Signs Your Customer Service & Customer Experiences Need Attention

Customer Service challenges and requirements will vary significantly from business to business.

Don’t let poor customer service and experiences hold your business back – View 13 Signs your Customer Services & Experiences Need Attention.

The Benefits of Customer Services & Experiences with ProcessFlows

Exceptional customer service and experiences are set to overtake price & product as a key differentiator  (HSO) Explore the 6 reasons why exceptional services and experiences are so important to businesses. 

  • Focus on driving your business not your non-core
  • Significantly cut operational SGA costs
  • New performances & quick wins
  • Be agile with maximum flexibility
  • Increase your visibility & control
  • Deliver new customer experiences & performances

How to Deliver Exceptional Customer Services & Experiences

Transforming your customer operations can seem like a daunting task alongside the daily pressures of a business or department.

ProcessFlows specialise in a range of customer support and experience solutions and managed services that can help you on this journey.

See how we can help you transform your Customer Services & Customer Experiences.

Why ProcessFlows for Customer Support & Experiences Transformation

We have a 33 year track record of success & expertise in the delivery of customer facing operations, solutions to transform customer experiences and processes.

Accredited end to end expertise including Business Process Analysts, Solutions Architects and Project Managers, through to Implementation Engineers, Software developers and Multi-tiered Service Desk operations.

We have our own world class service delivery operation in Europe and partner with the leading customer support & automation technology providers on the market– such as ServiceNow, Microsoft, Hyland, Kofax, OpenText as well as our own Hybrid Automation & services platform.

A robust approach to transformation based on partnership and supporting every step of the journey from creating a vision and plan through to project managed development, implementation, transition as well as continuous improvement and support.

For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation.
Find out more by clicking here.

Our Customers

From global enterprises and government departments, to local small businesses, here are some of our customers that have partnered with us, using Process Automation to transform their business with digital and automated operations. Click the logos to download the Case Studies.

To read all of our success stories, visit our Case Studies page.

More Information & How Can We Help?

We offer no-obligation consultations and assessment to help you explore the different options and identify the right approach to customer service for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.

Thank you for your interest, we look forward to working with you.

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