Managed IT services

The Case for Managed IT Services

IT teams are the unsung heroes of the modern workplace. They “keep the lights ON” helping businesses to function and work safely from anywhere in an increasingly complex and fast changing world – all of this is done with increased expectations to reduce costs.

But the pressure & complexity is becoming too much and the risks of failure are growing. Always ON, remote working as standard, multi-cloud, multi-device and increased security threats are testing the limits of even the best in-house teams and Service Providers. At the same, IT is expected to drive technology innovation initiatives to help businesses get ahead.

It is time to Rethink IT

Our Managed IT Services help IT teams and Service Providers to reclaim valuable time and resource to focus on their customers and service levels whilst we do the heavy lifting and manage the day to day IT operations.

Our range of flexible services can be fully tailored to your needs. Speak to our Specialists about the areas you need help or start our Free of Charge IT Healthcheck. It will give a 360 degree view of your IT infrastructure health, status, risks and gaps as well as opportunities.

The Benefits of Managed IT Services

  • Get the right support for your business– Tailored managed services to support IT teams, Service Providers or as a fully managed IT services
  • Maximise efficiency and IT resilience in a more complex & demanding world
  • Benefit from our IT expertise, support and world-class service delivery & helpdesk operation

  • Reduce costs and burdens associated with the day to day IT Management tasks
  • Increased security and improved compliance
  • Free up internal staff & reclaim time and focus on your strategic objectives
  • Scalability to handle the Peaks and the quieter times

Flexible Solutions Tailored to your Needs

IT Health Check

Our expert team will perform a comprehensive 360 degree assessment of your entire IT infrastructure across all connected devices, systems as well as the network itself. It will cover all aspects of IT health, security and status including software patching, Anti-virus status through to Port & Access vulnerabilities, Content filtering, Data compliance risks, Back-ups management checks, Hardware status i.e CPU or disk space.

At the end, you will receive a free of charge and no obligation view of your IT estate, highlighting any potential issues and risks and equipping you with the information you need to ensure the optimal running of your IT, including recommendations to address any gaps or vulnerabilities


Managed Cloud Hosting Services

Fully managed cloud hosting environments tailored to keep your business and applications running and secure 24/7. Based on Tier 3+ UK data centres, our expert team provides a full and proactive range of management options with simple pricing to ensure peace of mind and no nasty surprises. On demand servers, storage, memory and bandwidth allow rapid scaling to meet peaks.

24/7/365 Monitoring and Alerts

Remote monitoring is designed to run, manage and protect your business. Our team of experts will monitor all aspects of your IT infrastructure including servers, workstations and network devices for performance, security, Hard disk health and more.


Patch Management

A well-known source of vulnerability. Keep your software up-to-date across both Windows and Mac OS systems. We have the ability to deploy patches for Microsoft and a range of 3rd party applications such as Adobe Reader, Firefox and many more.


Anti Virus

Let us help you improve and maintain security by managing your anti-virus. We use enterprise leading technologies to centrally manage your security; keeping your protection up-to-date and you informed with bespoke reporting.


Web Protection

Protect your employees from a broad range of malware, phishing, adware, data breaches, botnets and spam. Bandwidth monitoring allows us to monitor your users internet use, in addition to applying block lists and restrictions.


Password Manager

Security has never been more relevant. Allow us to unburden your team from the stress of creating and managing your passwords for your individual platforms and services with password management.


Managed Backup and Recovery

Tailored to your needs, leverage hybrid cloud technology to back up business critical documents, servers, virtual machines or Microsoft Office 365. Ultra secure, backup and recovery provides peace of mind for your business.


Service Desk as a Service

The heart of every successful IT operation. Our Service Desk provides the core infrastructure, processes and people to run and manage IT operations from events or requests through to incident, supplier and problem management. Our ISO 27001 accredited operations are based ITIL best practice and delivered by dedicated experts using Service Now, the industry’s leading ITSM platform.


Helpdesk as a Service

Establishing and maintaining an efficient and comprehensive in-house help desk service is expensive and time consuming. Based on industry best practice and our service desk operations we can provide multi –channel, level 1, 2 and 3 helpdesk services from simple log and escalate through to including fix or third party management. Options for 24/7 support & even multi-lingual capability.


Microsoft 365

Microsoft 365 brings together the world’s best Office productivity solutions and business apps into a single and complete cloud-based suite.

We can quickly and safely provision and migrate you to this platform. Once up and running we provide you with full management, data back-up, administration, support and even training for all aspects of our Microsoft investment to keep you and your teams productive.


Microsoft Teams

Microsoft Teams is the number one unified communication platform. Offering unparalleled collaboration, Teams offers call, video, scheduling, virtual meeting and file storage capabilities. Remote collaboration has never been more relevant. We can quickly and safely provision and migrate you to this platform. Once up and running we provide you with full management, data back-up, administration, support and even training for all aspects of our Microsoft investment to keep you and your teams productive.


Are you looking to unburden your IT department and solve your biggest IT headaches?

ProcessFlows has over 32 years’ experience in delivering complex business solutions and we pride ourselves on our second-to-none support.



For more information on any of our Managed IT Services you can call us on +44 (0) 1962 835053, or email

Latest Case Study

Holme Valley Covid Mutual Aid – a 123-txt case study

Cloud SMS Platform, 123-txt enables a local volunteer group to support vulnerabl...

View Case Study

Next Event

Enhancing Productivity for the remote worker with Unified Messaging Webinar

Event: 26th November Time: 10:00 Join ProcessFlows and OpenText to learn how...

Book a Place

Latest News

OpenText™ CX-E Voice Version 20.4 is now available

CX-E Voice delivers secure enterprise voice applications - Unified Messaging, Tr...

Read More
Quick Contact
T: 01962 835053