Speech Recognition Explorer
The Speech Recognition Explorer tool allows technical administrators a way to tune speech to reduce recognition failures. The tool is accessible through a web-based interface. The Speech Recognition Explorer tool allows technical administrators to search for calls, play back utterance audio, and view details of each call including information such as: date, time, recognition reason, phrase, and confidence value. Technical administrators can also export a file of the information found in their search.
Auto Attendant Recognition Status Report
The Auto Attendant Recognition Status report allows administrators the ability to report on recognition statistics and gain a better understanding of how their system is doing on a holistic level. The report is accessible through a web-based interface. The Auto Attendant Recognition Status Report includes the following information: Actions (such as whether a caller hung-up or transferred), Speech Events (such as final mismatch or final time-out), Number of calls for each auto attendant, and a roll-up of all calls. Administrators can download and export the report as a CSV or XML file.
Configurable Color Scheme for Web Client
For those who would like to customize their Web Client to display a specific color theme, administrators can now configure the color scheme for Web Client. This setting is available in the config-app and administrators can either enter a custom color to create a color theme or choose from a color palette to apply a color theme.
Various minor enhancements to Web Client
Minor enhancements to Web Client include:
• The ability to upload recordings so users do not need to record every single custom greeting/announcement directly into the application.
• A purged message icon has been added so users have an indication of which messages have been purged and therefore, have limited capabilities.
• The ability view/edit daily schedule overrides, so users do not have to redo their entire set schedule.