Microsoft Teams Integration
Microsoft Teams integration allows for CX-E to integrate with Teams, using the Session Initiation Protocol (SIP) via AudioCodes Mediant SBC. The supported call types are Microsoft Teams to Microsoft Teams calls and calls originating outside of Microsoft Teams. Other supported functionality includes if a Microsoft Teams call is not answered, the call is forwarded to CX-E. After the personal greeting is played, a caller can leave a voicemail. If transcription is enabled in CX-E, then a transcript will be present in the Microsoft Teams message. A user can access Exchange via Telephone User Interface and Voice User Interface and manage messages sent via CX-E to Exchange and messages sent by Cloud Voicemail.
Speech Recognition Explorer
The Speech Recognition Explorer tool allows technical administrators a way to tune speech to reduce recognition failures. The tool is accessible through a web-based interface. The Speech Recognition Explorer tool allows technical administrators to search for calls, play back utterance audio, and view details of each call including information such as: date, time, recognition reason, phrase, and confidence value. Technical administrators can also export a file of the information found in their search.
Auto Attendant Recognition Status Report
The Auto Attendant Recognition Status report allows administrators the ability to report on recognition statistics and gain a better understanding of how their system is doing on a holistic level. The report is accessible through a web-based interface. The Auto Attendant Recognition Status Report includes the following information: Actions (such as whether a caller hung-up or transferred), Speech Events (such as final mismatch or final time-out), Number of calls for each auto attendant, and a roll-up of all calls. Administrators can download and export the report as a CSV or XML file.
Configurable Color Scheme for Web Client
For those who would like to customize their Web Client to display a specific color theme, administrators can now configure the color scheme for Web Client. This setting is available in the config-app and administrators can either enter a custom color to create a color theme or choose from a color palette to apply a color theme.
Various minor enhancements to Web Client
Minor enhancements to Web Client include:
• The ability to upload recordings so users do not need to record every single custom greeting/announcement directly into the application.
• A purged message icon has been added so users have an indication of which messages have been purged and therefore, have limited capabilities.
• The ability view/edit daily schedule overrides, so users do not have to redo their entire set schedule.
For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation – Find out more.
From global enterprises to local small businesses, here are some of our customers that have partnered with us, using CX-E to transform their business. Click the logos to download the Case Studies.
To read all of our success stories, visit our Case Studies page.
We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.
Thank you for your interest, we look forward to working with you.
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ProcessFlows transition to Konica Minolta – FAQ
/in News & Insights /by ProcessFlowsHere is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .