XM Connect – Call Centre

Informal Call Centres with TeamQ

The most straightforward informal call center solution for today’s workforce

Essential call center features at an affordable cost

TeamQ is the ideal informal call center solution for customers who are looking for more features than Hunt Groups offer, but don’t require a full-blown contact center.

By giving teams access to key call center features at a fraction of the price of other solutions, TeamQ delivers significant ROI. Features include:

  • Uniform Call Distribution (UCD)
  • Automatic Call Distribution (ACD)
  • Agent Desktop Control with Informative Screen Pops
  • Call Recording
  • Reporting and more

TTeamQ doesn’t require your telephone system to have an ACD or CTI connection. Put simply, it’s a cost-effective informal call center solution that will boost your teams’ workflow.

Giving your teams mobility

Do you have multiple agents in different locations? Whether you’ve got multiple offices or remote workers, they can log into the TeamQ dashboard from any Windows desktop client. Calls can be routed to any device, including desk phones, mobile, and softphones. TeamQ offers support for up to 250 agents, even if they aren’t sitting next to each other. Your workforce has just gone mobile.

Know your customers with TeamQ

With TeamQ, your team will know what customers are looking for before they answer the call. TeamQ collects data from customers upfront and has the ability to pull information from CRM systems to enhance caller identification. TeamQ prepares agents to deliver optimal customer service. TeamQ also keeps customers informed. Customers get access to their position in the queue, as well as wait times, call backs and more.

Cutting-edge call prioritisation

The TeamQ dashboard gives agents a clear overview of all the calls in the queue so they can decide which call to prioritise. The dashboard also indicates when a call is done and allows them to reserve or redirect a call.

Works with your PBX

TeamQ supports all major PBXs, whether your infrastructure is TDM or IP-based. Avaya, Broadsoft, Cisco, Microsoft, Genband, Mitel, NEC, ShoreTel, Unify − you name it, we’ve got you covered.

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