We can deliver exceptional customer experiences as well as customer service resource and tasks as a service/ Pay-As-You-Go. All delivered by our own world-class European service delivery centre to the SLAs that you need.
From a single point of contact service to handling technical support or sales enquiries, we can extend hours, reach and performances of customer operations, address gaps as well as deliver new customer services all together.
Our next generation services desks can deliver everything from traditional customer support to exceptional customer experiences. Customer experience that are proactive, process driven, 24/7, multilingual, unlock new performances and possibilities blending Artificial & human intelligence with Automation as well as unifying multiple communications channels.
Reduce operational SGA costs between 20-50%
The results are exceptional customer experiences and operational performances – the kind that differentiate and transform business results – All based on the kind of capabilities that are simply not available in house and now are available as Pay-As-You-Go:
- Our Helpdesks & Service desks can be tailored to your specific customer service and experience requirements. To fill a gap, scale or reduce an existing customer operation or to establish a new service from scratch.
- Customer facing skills, tasks or outcomes as a service
- All types of customer operations and tasks – Technical (not just IT) 1 to 3 level support to non-technical ie sales queries, bookings or business generation etc
- Customer helpdesks or proactive service desks
- Dedicated or shared desks at even lower cost
- To extend & enhance or replace your operations
- Seasonal, part-time or 24/7/365
- Reactive or customer outreach, proactive service/ customer ops monitoring, etc
- Multilingual options – Currently 14 languages and expanding
- Managed Single point of contact (SPOC) experience delivered by ourselves or hybrid of 3rd party, ourselves and you in-house.
- across telephone service or multi-channel communications – Voice, email, Text, chat, service portal etc
- Based on time, aligned heads, outcomes or SLAs
- Industry best practice for service desks & projects – Prince2, ISO, ITIL alignment
- World-class customer service & operations management systems – ServiceNow
- Our service delivery centre can use your own systems, or our systems for customer service desks and automation – depending on what meets your requirements. Experts in Digitisation, automation, process management & Managed IT services to deliver hybrid next generation customer services without the pain
- Full Account Management with Continual service improvement program and shift-left methodology for continuous innovation – Elimination, self-service, automation, first contact resolution, escalated call, subject matter expert
- Knowledge base creation.
- Governed problem, case and change management processes