Increase Public Sector sales

There are two basic ways to improve sales revenues – increase your sales and/or increase your margins.

If your customer-base includes the Public Sector in an economic down turn, upping your margins and selling more is going to be tough.

Bigger revenue comes from bigger offerings

One solution is to increase the worth of your organisation to existing customers … so up the quality of your sales offerings, put forward a greater choice and include some value-added services as well.

You’ve already done the hard bit

Getting a foot through the door of a Public Sector organisation is the hardest part – whether that is selling bureau services, VoIP or MFPs, but you have the great advantage that your customer is happy with your current offering, so you’re in a good position to be able to build on that.

ProcessFlows can help

As a ProcessFlows Channel partner, we can help you to expand your software portfolio to include complete business process solutions which will meet, or even exceed, your Public Sector customers’ long term business needs.

This is achievable because our solutions are modular and integrate with existing infrastructures, so there is never any need to rip and replace. Customers only buy now what they can afford and they can add-to later.

There is no need for our Channel Partners to make additional investments or to train staff (to set up a 24/7 helpdesk for example), as ProcessFlows takes care of the service provision side of things on behalf of partners, leaving you free to focus on new business opportunities and increasing sales.

Check out the Channel Partner area of our web site to find out about the full range of partner benefits.

We have 6 interlocking business solutions which help streamline public sector back-end processes and operations and add value to your public sector sales propositions

1. OpenText RightFax
2. Equitrac Print Management
3. CX-E (CallXpress) Unified Communications
4. SMS Messaging Solutions
5. OnBase Document Management
6. eCopy ShareScan and eCopy PDF Pro Office

A summary of solutions and their benefits to Public Sector customers

OpenText RightFax e-Document Delivery
RightFax integrates with existing systems – accounts, HR etc – to provide a simple, secure point-to point method for communicating documents directly from within the familiar business application it is integrated with. Ideal for sending confidential information, such as legal documents, child welfare case notes, etc. – and fully complaint with all data-protection laws and guidelines.

No more electricity guzzling fax machines, toner or fax line rental and RightFax even works within a Voice over IP environment.

Equitrac Print Management
Equitrac print management helps organisations control, monitor and manage an entire print fleet. Acting as a ‘print conscience’ for staff, it tightens up print security by making sure that confidential documents are never left on the print tray for ‘anyone’ to see and it automatically routes print jobs to the most efficient device on the network for that particular task.

Equitrac can help to save up to 30% on overall print costs and create a ‘greener office’ and eliminates the risk of security breaches and worries about possible ICO fines.

AVST CX-E (CallXpress) Unified Communications
CX-E is the industry-leading Unified Communications platform, which integrates with any existing telephony infrastructure.

It brings together voicemail, unified messaging, call processing, speech recognition and mobility applications and is therefore an ideal solution for merging councils who have different telephony platforms and want to seamlessly unify the systems into a single platform, which functions the same way for everyone and has interoperability between disparate locations.

AVST’s native mobile clients transform popular smartphones into your very own Personal Assistant, with Android and iPhone apps.

• CX-E is great for employees – delivering one-point communications in a single interface from any location
• CX-E is better for residents – delivering improved customer service for callers who are able to get through to the right person first time. If that person is not available, callers can leave a message or send an email by voice, which can be picked up regardless of where that person is, from any phone of web enabled device.

SMS Messaging Solutions
The humble text has leapt from its simple, peer-to-peer communication beginnings, right into the hub of the business world.

Public Sector organisations have realised that text messaging is a great way to communicate effectively and bi-directionally with residents and staff. It’s also cost effective and reliable; the latter making it an ideal choice for things like emergency planning and engineer alerts.

ProcessFlows SMS messaging solutions can be customised to meet specific requirements and integrated with email and any other application on the network. Texts can be sent to individuals, or groups of numbers and the process can be automated if necessary – such as generating a routine reminder alert that a library book is due back in 2 days time, or sending a text if a server has gone offline.

OnBase Electronic Document Management
The Public Sector has to cut costs, be compliant and meet asset reduction targets ….. whilst maintaining and delivering better customer services.

Having to deal with masses of paperwork is one of the biggest time wasters for Public Sector staff – manually processing planning applications, social services case files or general departmental post is tedious, paper-centric and slow.

Even the most efficient filing system can misplace essential documents. Add to that the need to retain documents for years on end and the ever-growing ‘where do we store this lot’ problem and the drivers for finding a better way of doing things clearly emerge.

Electronic document management solves the problem. Documents are scanned into an electronic image and stored in a single, multiple access ‘electronic filing cabinet’ from which documents can be located at the click of a mouse.

• The dependence on paper is gone along with the hassle of processing it
• All documents are secure and they can’t be lost (compliance is met)
• Legacy paper files can be shredded and the office space they took up reclaimed for more useful purposes (asset reduction criteria is met)
• Staff can now get on with their job, rather than spending their time searching for long lost documents (efficiency targets are met and costs reduced).

As with all ProcessFlows solutions, OnBase document management is scalable. You can start a document management project in a single department for one process and as budgets allow, roll it into the next one … and the next. Potentially, every document that exists in the organisation could eventually be stored in OnBase.

eCopy ShareScan and eCopy PDF Pro Office
eCopy ShareScan and PDF Pro Office add functionality to any multi-function copier/printer (MFP).

There will be several MFPs in public sector offices; almost all of them will be underutilised. Users probably have no idea that they can be ‘upgraded’ with ShareScan software into an electronic document management hub which is capable of capturing documents into electronic format and then moving them on through workflow into final archiving/storage.

Along the way, ShareScan enables users to do simple things like being able to Scan-to-Mail, Scan-to-PC Desktop and Scan-to-file from the MFP, which greatly improves efficiency and makes day-to-day admin more simple for staff.

Add eCopy PDF Pro Office to your MFP environment and users will be able to create, convert and share PDF documents at a fraction of the cost of comparable solutions.

Want to find out more?

Call +44 (0) 1962 835053, or email enquiries@processflows.co.uk.