Case Studies

 

South Oxfordshire District Council – SMS Keeps Communications Flowing

South Oxfordshire District Council is based just outside Wallingford in Oxfordshire. The district was formed in 1974 from an amalgamation of boroughs, including the municipal boroughs of Henley-on-Thames and Wallingford and Thames Urban District.   Improving communications with residents The Council wanted to make it easier for people to get in touch with them, to…

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Blackpool Council – RightFax with Konica MFD, a Channel Partner Case Study

RightFax was integrated with Konica Minolta’s MFDs and the Council’s Cisco VoIP telephony network to provide a much more secure and efficient way of working for staff, and improved delivery of front-line services for residents.

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Pinnacle Complete Office Solutions – Managed Print Reporting With Business Intelligence Dashboards

ProcessFlows Business Intelligence Dashboards provides Xerox Managed Print Services Provider, Pinnacle, with an in-depth, real-time dashboard view of their entire Xerox Managed Print Services business. Customer reports are now quick and easy to produce and clients have online access to their live print data.

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Surrey Heath Borough Council – Electronic Document Management for Public Sector

ProcessFlows’ Electronic Document Management provides Surrey Heath with easy access to information; making them more efficient and able to save costs.

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ProcessFlows Dashboards – Business Intelligence Software

Our own Client Services is using Business intelligence software, Dashboards, to provide an at-a-glance, real-time view of all services/consultancy activity and the Support Contract renewal process. The ability to ‘see’ what really is going on has enabled ProcessFlows to cut costs and improve productivity.

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Cheshire West and Chester Council – Automated Switchboard Answering, a Channel Partner Case Study

ProcessFlows worked with Channel Partner, 4net, to help Cheshire West and Chester Council deliver an automated switchboard answering facility (Virtual Agent) for their general enquiry line. Caller waiting times have been reduced to less than 20 seconds.

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Avanquest Software – Outsourcing Services and Help desk

ProcessFlows Services and Helpdesk Outsourcing has Enabled Avanquest Software to Improve Customer Service and Exceed Performance Targets.

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Hillarys Group Ltd – SMS Messaging for Mobile Sales Teams

ProcessFlows SMS Messaging is being used by Hillarys Blinds to enhance their business communications. Having multiple communication channels has increased productivity for Hillarys 1000 strong team of mobile Sales Advisors, resulting in higher lead conversion rates, shorter delivery times and higher customer satisfaction.

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Text Messaging for Social Care Organisations

A large UK Council is using a ProcessFlows text messaging solution to speed up their free nursery place application approval process. Applicants find out within 48 hours of sending a text if their child is eligible. Previously, it took 2 weeks.

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H.N. Nuttall – Alchemy Document Management for Distribution

A ProcessFlows Document Management solution at food and catering distribution specialists, H.N. Nuttall Ltd, is electronically filing all customer order documentation. Having easy access to electronic information has resulted in delivery times being reduced from three days to next-day and their invoicing process is much quicker.

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ProcessFlows Practises What it Preaches with SMS

For three decades, ProcessFlows has been distributing best-of-breed technology t...

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