Case Studies

 

Global Photo Print Company – Outsourced Services Case Study

A global photo print company delivers customer support in six European languages, cost-effectively, by Outsourcing with ProcessFlows. A global photo print company headquartered in the US has a network of websites and applications that let customers upload photos and design gifts such as mugs, prints, photobooks, and wall art. The company operates internationally and has…

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Capstone Partner Case Study

Capstone Intelligent Solutions – Proactive engagement driving new business for Partner     Capstone Intelligent Solutions are an international team of communication technology experts with offices across the UK, Ireland and the USA. Their international network of trusted partners has allowed them to extend their reach with Capstone now servicing the communication needs of well…

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Homebase – 123-txt Case Study

Our 123-txt SMS Gateway has helped Homebase transform the way they communicate with colleagues and customers.     Founded in 1979, Homebase is one of the UK’s leading home improvement and garden retailers. The company operates over 180 stores across the UK and Ireland, employing in excess of 8,000 people throughout its store estate, distribution…

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TSS VAD Partner Case Study

TSS Voice and Data enhance call recording offering through partnership with ProcessFlows     TSS Voice and Data are leading providers of fibre, SIP, VOIP and hosted telephony technologies based in the City of London. Currently working with over 80 Financial and Legal Services clients, TSS VAD pride themselves on maintaining close relationships with their…

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Davies Lewis Baker Case Study

Davies Lewis Baker improve productivity and enhance customer service with eCopy ShareScan   Davies Lewis Baker, Chartered Certified Accountants are a small general practice, located in the West Wales coastal town of Aberystwyth. The practice, established in 1920, pride themselves on upholding traditional professional values whilst utilising the latest technologies to improve efficiency and customer…

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4Sight Comms Partner Case Study

4Sight and the value of partnering with like-minded companies     4Sight Communications is a leading provider of business telecommunications and managed services supporting a variety of clients spanning both public sector organisations and private businesses across the UK and internationally. With over 25 years of experience in delivering services in the communications industry, 4Sight…

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G3 Comms – Helping partners meet their customer’s every need

G3 Comms is an award-winning specialist in transforming business communications with over 30 years of experience. Expertise acquired over decades has enabled G3 to help organisations all over the world in optimising their unified communications and align them with business needs.   “We selected the client side recorder for its integration with SFBO and its…

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Pinnacle use Managed Print Services Dashboards to Streamline Print Management Reports

ProcessFlows Business Intelligence Dashboards provides Xerox Managed Print Services Provider, Pinnacle, with an in-depth, real-time dashboard view of their entire Xerox Managed Print Services business. Customer reports are now quick and easy to produce and clients have online access to their live print data.

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Aspect Capital: Interoperable voicemail with the CX-E platform

Aspect Capital is a global systematic investment manager, founded in 1997 by pioneers in quantitative investment techniques. Aspect has since grown into a team of over 120 professionals, managing over $7bn. What was the requirement? Aspect Capital needed to source a voicemail platform that would be able to bridge a number of different communications elements…

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Hewitsons – Interoperable voicemail with the CX-E platform

Hewitsons is a leading UK law firm with offices in Cambridge, London, Milton Keynes and Northampton, as well as a global reach through the LawExchange International network group. Hewitsons prides itself on a practise built upon ‘Absolute Client Focus’ and a critical element in realising this approach is a reliable set of communication channels. This…

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Kinetic – a 123-txt case study

Kinetic partners with ProcessFlows UK to provide SMS messaging for Room Service...

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