You Need to Communicate to Educate

Universities are home to a large student, faculty and staff population. A communications solution needs the capability to support multiple colleges, departments, buildings and locations. That’s no small feat.

In a typical university environment, when parts of the telephony infrastructure began reaching end of life, the needs for a new solution are anything but simple. Interoperability is an absolute necessity. No university wants to put all of their eggs in one basket and be locked-in to a specific vendor. Also required of any new solution is a comprehensive collection of advanced UC applications, including robust mobility features.

What’s more, any unified messaging solution needs to be able to evolve with changing IT infrastructure. Aside from integrating with existing IP and digital telephony systems, new communications applications need to work in a mixed email landscape, as many institutions use Gmail, Microsoft Exchange and Office 365.

Downtime is not an optionTechnology enabling education

The administrative and logicality underbellies of academia never sleep. Departments like finance, healthcare and student resources need to keep their communications open during all times. An average university’s call volume can be up to 300,000 calls per month, thus the university needed a scalable and resilient solution.

Because downtime is not acceptable, we would deploy a CX-E and Neverfail, with two call servers and a hot-standby system server, to achieve high availability. Through proactive real-time monitoring of the hardware, software and network environment, the system predicts issues and corrects them before they have an impact on users. We offer a flexible solution of best-of-breed UC applications for any industry.

For more information, please contact us at on 01962 835053 or at

Latest Case Study

Outsourcing Opened New Revenue Streams for Intuitive BI

Outsourcing with ProcessFlows Opened A Whole New Host of Opportunities, Which Wo...

View Case Study

Next Event

UK Health Show 18

25th September 2018
ProcessFlows will be attending the UK Health Show in September 2018. The UK Health Show will be...

Book a Place

Latest News

RightFax Remains the Most Trusted Fax Solution Provider

OpenText RightFax is not affected by the recent fax hack and remains the most tr...

Read More
mautic is open source marketing automation
Quick Contact
T: 01962 835053