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ProjxIT – an Outsourcing solution Case Study

January 5, 2012

The ProjxIT Business Process Outsourcing Case Study

Delivering IT projects on time and within budget.

ProjxIT specialise in Project and Portfolio Management Solutions and Services.

The Company uses a cloud-based work management solution, Clarizen, to provide managers with resource visibility and control, including employee workload and capacity, risk and issue management, time-tracking, portfolio management, request management and much more.

Real-time information is key to successful project management…Only when you have an accurate and complete ‘view’ of both planning and execution activities can you efficiently determinate what work to do, and then allocate tasks and responsibilities which will enable you to meet the overall business objectives and deadlines, and achieve budget targets.
Ian Carvell, Managing Director, ProjxIT.

A new venture, a new way of telemarketing

ProjxIT made the decision to use telemarketing to promote their business, but it was a risk to commit to employing a full time telemarketing person straight away. This could have cost the business around £40,000 a year, including salary, NI contributions, holiday entitlement, additional IT resource and office space.

So, it was decided to test the water first and outsource the telemarketing to ProcessFlows. This allowed ProjxIT to buy-in the level of service that met their budget. It also gave them the added bonus of being able to gauge the effectiveness of any telemarketing campaign against expectations, in a flexible way.

Telemarketing campaigns need to be executed by professional telemarketers

Telemarketing needs a dedicated and knowledgeable resource to be successful. Ahead of any telemarketing campaign, ProcessFlows make sure that their customers’ services, products, business model and objectives are completely understood.

The telemarketing team is then trained and equipped with full knowledge of the products or services they are marketing before making any outbound calls. This prepares them to professionally deal with a range of anticipated questions from potential customers and achieve a higher success rate.

ProcessFlows’ outsourced telemarketing services save time and money

Using someone else’s resource means that costs and responsibility are minimised. You will be free to focus on developing the leads generated by your dedicated telemarketing team into direct customer relationships whilst underpinning business growth.

ProjxIT started their outsourced telemarketing with a limited service from ProcessFlows, equating to the output of a part-time member of staff. We are now supplying a level of service equivalent to a full time in-house employee, at a much lower cost than a equivalent member of staff would cost ProjxIT to employ in the UK.

ProcessFlows’ BPO services are scalable

If ProjxIT want to continue to keep staff overheads down as business grows, they can opt to outsource their business processes including administrative services, helpdesk, data entry or server monitoring to ProcessFlows.

All of our BPO packages are specifically tailored to meet your unique business requirements. Costs are fixed and service level agreements clearly defined.

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