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Outsourcing to Bulgaria

January 22, 2015

As business process outsourcing develops worldwide and increases in value and ROI, the attractiveness of Bulgaria as a top European Outsourcing destinations grows with it.

According to an A.T. Kearney ranking,

Bulgaria is the leading location for BPO in Europe and consistently ranks in the top 15 worldwide as the best location for BPO functions.

With a total population of about 7.5 million, Bulgaria offers a well-educated and professionally trained multilingual workforce that can provide high quality work implementation – this is just one of the reasons Bulgaria has attracted many global companies to set up offices in Sofia.

Since 2009, SAP, IBM, HP, VMware, Comverse and other IT companies have chosen Bulgaria as their BPO destination. The Bulgarian office of HP employs over 4000 people and continues to grow every year. The Country ranks 8th at global level in certified IT professionals, according to the Brainbench Global IT IQ Report.

Bulgaria has been a member of NATO since 2004 and member of the European Union since 2007. As a result, the legal framework has been harmonised with EU legislation. This gives companies assurances that data protection laws are strictly enforced and followed.

ProcessFlows has been providing Managed Services from Bulgaria for almost five years, this allows us to offer a high quality service to our customers at a lower cost and low risk

Some interesting facts about Bulgaria:

  • Bulgaria is the oldest country in Europe that has kept its name since it was founded in 681 AD
  • Even though Bulgaria is in the EU, it uses the Bulgarian Lev instead of the Euro
  • Bulgarians shake their heads to mean “yes” and nod for “no”
  • The bagpipe is the national instrument
  • Former Manchester United and Fulham striker Dimitar Berbatov is one of the most famous Bulgarian footballers together with Hristo Stoichkov
  • Bulgarian yogurt is famous for its distinct taste thanks to the specific local-only strains of Lactobacillus Bulgaricus, a live culture used for bacterial fermentation of the milk
  • Name days are as important as birthdays – Most Bulgarians are named after different Saints or other religious figures
  • Bulgaria is a world-renowned wine producer
  • Bulgaria’s rose valley produces about 75% of all rose oil in the world
  • The Cyrillic alphabet was invented in the 9th century AD by the two Bulgarian brothers Cyril and Methodius

For more information please contact us on +44 (0) 1962 835053, email

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