SMS is now commonly found in businesses and their contact centers. In fact, it’s no longer even viewed as a progressive business technology. It’s considered by many small and large corporations alike to be a mandatory investment. Here are 4 reasons why a contact center needs SMS:
- Customers like SMS
Customers are comfortable with texting and prefer SMS for the flexibility and convenience.
- Self Service Options
Free up your contact center by sending customer updates and keeping them informed. Customers will often take the path of least resistance, so offering a text in service will save them having to call in.
- Brand awareness and customer feedback
Send an SMS Survey upon Call Completion.
- Customers respond to text
Many users won’t answer numbers they don’t recognize and others rarely check their voicemails after missing a call.
For more information on how to apply SMS to your business, contact us today on 01962 835053 or email us at firstname.lastname@example.org.