Free Up Your Contact Center with SMS
May 1, 2018SMS is now commonly found in businesses and their contact centers. In fact, it’s no longer even viewed as a progressive business technology. It’s considered by many small and large corporations alike to be a mandatory investment. Here are 4 reasons why a contact center needs SMS:
- Customers like SMS
Customers are comfortable with texting and prefer SMS for the flexibility and convenience. - Self Service Options
Free up your contact center by sending customer updates and keeping them informed. Customers will often take the path of least resistance, so offering a text in service will save them having to call in. - Brand awareness and customer feedback
Send an SMS Survey upon Call Completion. - Customers respond to text
Many users won’t answer numbers they don’t recognize and others rarely check their voicemails after missing a call.
For more information on how to apply SMS to your business, contact us today on 01962 835053 or email us at enquiries@processflows.co.uk.
ProcessFlows transition to Konica Minolta – FAQ
/in News & Insights /by ProcessFlowsHere is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .