{"id":6240,"date":"2012-01-05T10:40:41","date_gmt":"2012-01-05T10:40:41","guid":{"rendered":"https:\/\/processflows.co.uk\/?p=6240"},"modified":"2021-02-26T21:19:07","modified_gmt":"2021-02-26T21:19:07","slug":"projxit-an-outsourcing-solution-case-study","status":"publish","type":"post","link":"https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/","title":{"rendered":"ProjxIT &#8211; an Outsourcing solution Case Study"},"content":{"rendered":"<div id='av_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling  avia-bg-style-scroll  avia-builder-el-0  avia-builder-el-no-sibling  column_flex_reorder sticky-parent case-study  container_wrap fullsize' style=' '  ><div class='container' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-6240'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_third  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first  avia-builder-el-1  el_before_av_two_third  avia-builder-el-first  sticky-element \" style='border-radius:0px; '><p><section class=\"av_textblock_section  av-small-hide av-mini-hide\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><img width=\"705\" height=\"470\" src=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/12\/Projx-IT-BPO-1-1.jpg\" class=\"wp-image-6242 avia-img-lazy-loading-6242 attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/12\/Projx-IT-BPO-1-1.jpg 705w, https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/12\/Projx-IT-BPO-1-1-300x200.jpg 300w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/>\n<\/div><\/section><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock blog-find-out-more '   itemprop=\"text\" ><h3><i class=\"fas fa-file-download\"><\/i> DOWNLOAD the Case Study<\/h3>\n<p>To download the pdf version of this SMS Case Study,\u00a0<a href=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2021\/01\/Projx-IT-BPO-1.pdf\">please click here<\/a>.<\/p>\n<\/div><\/section><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock blog-find-out-more '   itemprop=\"text\" ><h3><span style=\"font-size: 20px; font-weight: 600;\">FIND OUT MORE<\/span><\/h3>\n<p>Want to know more about 123-txt and our associated SMS services?<\/p>\n<p>Visit our <a href=\"https:\/\/processflows.co.uk\/outsourced-services\/\">Outsourcing section<\/a>, or contact us on:<\/p>\n<p><i class=\"far fa-envelope\"><\/i><a href=\"mailto:enquiries@processflows.co.uk\" target=\"_blank\" rel=\"noopener\">enquiries@processflows.co.uk<\/a><\/p>\n<p><i class=\"fas fa-phone-alt\"><\/i><span style=\"color: #c0167b;\">+44 (0)1962 835053<\/span><\/p>\n<\/div><\/section><br \/>\n<div  class='av-social-sharing-box  avia-builder-el-5  el_after_av_textblock  avia-builder-el-last  '><div class='av-share-box'><h5 class='av-share-link-description av-no-toc '>Share this page<\/h5><ul class='av-share-box-list noLightbox'><li class='av-share-link av-social-link-facebook' ><a target=\"_blank\" aria-label=\"Share on Facebook\" href='https:\/\/www.facebook.com\/sharer.php?u=https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/&#038;t=ProjxIT%20%E2%80%93%20an%20Outsourcing%20solution%20Case%20Study' aria-hidden='false' data-av_icon='\ue8f3' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on Facebook' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on Facebook<\/span><\/a><\/li><li class='av-share-link av-social-link-twitter' ><a target=\"_blank\" aria-label=\"Share on Twitter\" href='https:\/\/twitter.com\/share?text=ProjxIT%20%E2%80%93%20an%20Outsourcing%20solution%20Case%20Study&#038;url=https:\/\/processflows.co.uk\/?p=6240' aria-hidden='false' data-av_icon='\ue8f1' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on Twitter' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on Twitter<\/span><\/a><\/li><li class='av-share-link av-social-link-whatsapp' ><a target=\"_blank\" aria-label=\"Share on WhatsApp\" href='https:\/\/api.whatsapp.com\/send?text=https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/' aria-hidden='false' data-av_icon='\uf232' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on WhatsApp' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on WhatsApp<\/span><\/a><\/li><li class='av-share-link av-social-link-linkedin' ><a target=\"_blank\" aria-label=\"Share on LinkedIn\" href='https:\/\/linkedin.com\/shareArticle?mini=true&#038;title=ProjxIT%20%E2%80%93%20an%20Outsourcing%20solution%20Case%20Study&#038;url=https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/' aria-hidden='false' data-av_icon='\ue8fc' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on LinkedIn' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on LinkedIn<\/span><\/a><\/li><li class='av-share-link av-social-link-mail' ><a  aria-label=\"Share by Mail\" href='mailto:?subject=ProjxIT%20%E2%80%93%20an%20Outsourcing%20solution%20Case%20Study&#038;body=https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/' aria-hidden='false' data-av_icon='\ue805' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share by Mail'><span class='avia_hidden_link_text'>Share by Mail<\/span><\/a><\/li><\/ul><\/div><\/div><\/p><\/div><div class=\"flex_column av_two_third  av-animated-generic right-to-left  flex_column_div av-zero-column-padding   avia-builder-el-6  el_after_av_one_third  avia-builder-el-last  \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><h1>ProjxIT &#8211; an Outsourcing solution Case Study<\/h1>\n<span class='blog-date'>January 5, 2012<\/span>\n<\/div><\/section><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><h2>The ProjxIT Business Process Outsourcing Case Study<\/h2>\n<p><strong><em>Delivering IT projects on time and within budget.<\/em><\/strong><\/p>\n<p>ProjxIT specialise in Project and Portfolio Management Solutions and Services.<\/p>\n<p>The Company uses a cloud-based work management solution, Clarizen, to provide managers with resource visibility and control, including employee workload and capacity, risk and issue management, time-tracking, portfolio management, request management and much more.<\/p>\n<blockquote>\n<p><em>Real-time information is key to successful project management<\/em><em>\u2026Only when you have an accurate and complete \u2018view\u2019 of both planning and execution activities can you efficiently determinate what work to do, and then allocate tasks and responsibilities which will enable you to meet the overall business objectives and deadlines, and achieve budget targets.<br \/>\n\u2013\u00a0<\/em>Ian Carvell, Managing Director, ProjxIT.<\/p>\n<\/blockquote>\n<h3>A new venture, a new way of telemarketing<\/h3>\n<p>ProjxIT made the decision to use telemarketing to promote their business, but it was a risk to commit to employing a full time telemarketing person straight away. This could have cost the business around \u00a340,000 a year, including salary, NI contributions, holiday entitlement, additional IT resource and office space.<\/p>\n<p>So, it was decided to test the water first and outsource the telemarketing to ProcessFlows. This allowed ProjxIT to buy-in the level of service that met their budget. It also gave them the added bonus of being able to gauge the effectiveness of any telemarketing campaign against expectations, in a flexible way.<\/p>\n<h3>Telemarketing campaigns need to be executed by professional telemarketers<\/h3>\n<p>Telemarketing needs a dedicated and knowledgeable resource to be successful. Ahead of any telemarketing campaign, ProcessFlows make sure that their customers\u2019 services, products, business model and objectives are completely understood.<\/p>\n<p>The telemarketing team is then trained and equipped with full knowledge of the products or services they are marketing before making any outbound calls. This prepares them to professionally deal with a range of anticipated questions from potential customers and achieve a higher success rate.<\/p>\n<h3>ProcessFlows\u2019 outsourced telemarketing services save time and money<\/h3>\n<p>Using someone else\u2019s resource means that costs and responsibility are minimised. You will be free to focus on developing the leads generated by your dedicated telemarketing team into direct customer relationships whilst underpinning business growth.<\/p>\n<p>ProjxIT started their outsourced telemarketing with a limited service from ProcessFlows, equating to the output of a part-time member of staff. We are now supplying a level of service equivalent to a full time in-house employee, at a much lower cost than a equivalent member of staff would cost ProjxIT to employ in the UK.<\/p>\n<h3>ProcessFlows\u2019 BPO services are scalable<\/h3>\n<p>If ProjxIT want to continue to keep staff overheads down as business grows, they can opt to outsource their business processes including administrative services, helpdesk, data entry or server monitoring to ProcessFlows.<\/p>\n<p>All of our BPO packages are specifically tailored to meet your unique business requirements. Costs are fixed and service level agreements clearly defined.<\/p>\n<\/div><\/section><br \/>\n<div  style=' margin-top:30px; margin-bottom:40px;'  class='hr hr-custom hr-center hr-icon-no  av-small-hide av-mini-hide  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner  inner-border-av-border-thin' style=' width:250px;' ><span class='hr-inner-style'><\/span><\/span><\/div><br \/>\n<section class=\"av_textblock_section  av-small-hide av-mini-hide\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: left;\">To download the Case Study and for more information, please see above left.<\/p>\n<\/div><\/section><br \/>\n<div  style='height:50px' class='hr hr-invisible  av-small-hide av-mini-hide  avia-builder-el-11  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Business Process Outsourcing (BPO) services take the high cost and strain out of managing back-office functions such as finance and accounting<\/p>\n","protected":false},"author":4,"featured_media":6242,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[31],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ProjxIT - an Outsourcing solution Case Study - ProcessFlows<\/title>\n<meta name=\"description\" content=\"Our Business Process Outsourcing (BPO) services take the high cost and strain out of managing back-office functions such as finance and accounting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ProjxIT - an Outsourcing solution Case Study - ProcessFlows\" \/>\n<meta property=\"og:description\" content=\"Our Business Process Outsourcing (BPO) services take the high cost and strain out of managing back-office functions such as finance and accounting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/processflows.co.uk\/projxit-an-outsourcing-solution-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"ProcessFlows UK Ltd\" \/>\n<meta property=\"article:published_time\" content=\"2012-01-05T10:40:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-26T21:19:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/12\/Projx-IT-BPO-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"705\" \/>\n\t<meta property=\"og:image:height\" content=\"470\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ProcessFlows\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/processflows.co.uk\/#organization\",\"name\":\"ProcessFlows Uk Ltd\",\"url\":\"https:\/\/processflows.co.uk\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/processflows.co.uk\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/11\/KM_ProcessFlows_Logo.svg\",\"contentUrl\":\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/11\/KM_ProcessFlows_Logo.svg\",\"width\":4901,\"height\":1052,\"caption\":\"ProcessFlows Uk Ltd\"},\"image\":{\"@id\":\"https:\/\/processflows.co.uk\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/processflows.co.uk\/#website\",\"url\":\"https:\/\/processflows.co.uk\/\",\"name\":\"ProcessFlows UK Ltd\",\"description\":\"Business Process Automation &amp; 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