{"id":1488,"date":"2019-05-13T15:29:08","date_gmt":"2019-05-13T15:29:08","guid":{"rendered":"https:\/\/processflows.co.uk\/?p=1488"},"modified":"2021-02-24T10:59:09","modified_gmt":"2021-02-24T10:59:09","slug":"capstone-intelligent-solutions-a-unified-communications-case-study","status":"publish","type":"post","link":"https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/","title":{"rendered":"Capstone Intelligent Solutions &#8211; a Unified Communications Case Study"},"content":{"rendered":"<div id='av_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling  avia-bg-style-scroll  avia-builder-el-0  avia-builder-el-no-sibling  column_flex_reorder sticky-parent case-study  container_wrap fullsize' style=' '  ><div class='container' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1488'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_third  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first  avia-builder-el-1  el_before_av_two_third  avia-builder-el-first  sticky-element \" style='border-radius:0px; '><p><section class=\"av_textblock_section  av-small-hide av-mini-hide\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><img width=\"705\" height=\"470\" src=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/09\/lady-answering-phone-cx-e-auto-attendant.jpg\" class=\"wp-image-1487 avia-img-lazy-loading-1487 attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Lady answering the phone cx-e auto attendant\" loading=\"lazy\" srcset=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/09\/lady-answering-phone-cx-e-auto-attendant.jpg 705w, https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/09\/lady-answering-phone-cx-e-auto-attendant-300x200.jpg 300w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/>\n<\/div><\/section><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock blog-find-out-more '   itemprop=\"text\" ><h3><i class=\"fas fa-file-download\"><\/i> DOWNLOAD the Case Study<\/h3>\n<p>To download the pdf version of this Case Study, <a href=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/11\/Capstone-Partner-Case-Study.pdf\" target=\"_blank\" rel=\"noopener\">please click here<\/a>.<\/p>\n<\/div><\/section><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock blog-find-out-more '   itemprop=\"text\" ><h3><span style=\"font-size: 20px; font-weight: 600;\">FIND OUT MORE<\/span><\/h3>\n<p>Want to know more about CX-E and our Unified Communications services?<\/p>\n<p>Visit our <a href=\"https:\/\/processflows.co.uk\/unified-communications\/\">Unified Communications section<\/a>, or contact us on:<\/p>\n<p><i class=\"far fa-envelope\"><\/i><a href=\"mailto:enquiries@processflows.co.uk\" target=\"_blank\" rel=\"noopener\">enquiries@processflows.co.uk<\/a><\/p>\n<p><i class=\"fas fa-phone-alt\"><\/i><span style=\"color: #c0167b;\">+44 (0)1962 835053<\/span><\/p>\n<\/div><\/section><br \/>\n<div  class='av-social-sharing-box  avia-builder-el-5  el_after_av_textblock  avia-builder-el-last  '><div class='av-share-box'><h5 class='av-share-link-description av-no-toc '>Share this page<\/h5><ul class='av-share-box-list noLightbox'><li class='av-share-link av-social-link-facebook' ><a target=\"_blank\" aria-label=\"Share on Facebook\" href='https:\/\/www.facebook.com\/sharer.php?u=https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/&#038;t=Capstone%20Intelligent%20Solutions%20%E2%80%93%20a%20Unified%20Communications%20Case%20Study' aria-hidden='false' data-av_icon='\ue8f3' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on Facebook' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on Facebook<\/span><\/a><\/li><li class='av-share-link av-social-link-twitter' ><a target=\"_blank\" aria-label=\"Share on Twitter\" href='https:\/\/twitter.com\/share?text=Capstone%20Intelligent%20Solutions%20%E2%80%93%20a%20Unified%20Communications%20Case%20Study&#038;url=https:\/\/processflows.co.uk\/?p=1488' aria-hidden='false' data-av_icon='\ue8f1' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on Twitter' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on Twitter<\/span><\/a><\/li><li class='av-share-link av-social-link-whatsapp' ><a target=\"_blank\" aria-label=\"Share on WhatsApp\" href='https:\/\/api.whatsapp.com\/send?text=https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/' aria-hidden='false' data-av_icon='\uf232' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on WhatsApp' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on WhatsApp<\/span><\/a><\/li><li class='av-share-link av-social-link-linkedin' ><a target=\"_blank\" aria-label=\"Share on LinkedIn\" href='https:\/\/linkedin.com\/shareArticle?mini=true&#038;title=Capstone%20Intelligent%20Solutions%20%E2%80%93%20a%20Unified%20Communications%20Case%20Study&#038;url=https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/' aria-hidden='false' data-av_icon='\ue8fc' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share on LinkedIn' rel=\"noopener\"><span class='avia_hidden_link_text'>Share on LinkedIn<\/span><\/a><\/li><li class='av-share-link av-social-link-mail' ><a  aria-label=\"Share by Mail\" href='mailto:?subject=Capstone%20Intelligent%20Solutions%20%E2%80%93%20a%20Unified%20Communications%20Case%20Study&#038;body=https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/' aria-hidden='false' data-av_icon='\ue805' data-av_iconfont='entypo-fontello' title='' data-avia-related-tooltip='Share by Mail'><span class='avia_hidden_link_text'>Share by Mail<\/span><\/a><\/li><\/ul><\/div><\/div><\/p><\/div><div class=\"flex_column av_two_third  av-animated-generic right-to-left  flex_column_div av-zero-column-padding   avia-builder-el-6  el_after_av_one_third  avia-builder-el-last  \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><h1>Capstone Intelligent Solutions &#8211; a Unified Communications Case Study<\/h1>\n<span class='blog-date'>May 13, 2019<\/span>\n<\/div><\/section><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Capstone Intelligent Solutions are an international team of communication technology experts with offices across the UK, Ireland and the USA. Their international network of trusted partners has allowed them to extend their reach with Capstone now servicing the communication needs of well over 300 sites spanning 38 countries.<\/p>\n<p>Over the past decade, Capstone has refined it\u2019s offering to focus on the improvement of both internal and external communications. Underpinning this is strong conviction that fast and reliable channels of communication are absolutely essential to the success of any business or organisation. Acting as one single international point of contact, Capstone designs, deploys, manages and supports real-time communication systems across multiple geographical locations for its clients.<\/p>\n<h3>How does ProcessFlows support Capstone and their work with clients?<\/h3>\n<p>ProcessFlows prides itself on helping partners procure, utilise and integrate the leading software solutions in <a href=\"https:\/\/processflows.co.uk\/unified-communications\/\">unified communications<\/a>, <a href=\"https:\/\/processflows.co.uk\/printing-scanning\/\">print<\/a> and <a href=\"https:\/\/processflows.co.uk\/fax\/\">fax<\/a>, process automation, risk management and secure communications. By acting as a frictionless conduit between our partners and a wide network of vendors, we ensure our partners exact needs are catered for. This allows our partners to provide tailored solutions to their clients with peace of mind.<\/p>\n<p>Over the past 6 years, Capstone and ProcessFlows have developed a strong relationship centred around the provision of best of breed communications solutions from our UC portfolio. Here at ProcessFlows, we have developed a UC offering that has been built around a customer centric model that constantly strives to better understand the needs of users in an often fragmented UC llandscape.<\/p>\n<p>One outcome of this has been making sure that all of the products within our portfolio have high levels of interoperability. This means that our solutions will not only work smoothly within a company\u2019s existing communications infrastructure, but will also be future-proofed against any minor or major changes they might want or need to make to their UC setup overtime. The upshot of this is that our partners can offer these solutions to their customers with the confidence that they will grow and adapt to their customers\u2019 needs and therefore protect returns on investment in an often fast moving UC\/IT market.<\/p>\n<h3>Interoperability has become essential to UC success<\/h3>\n<p>This emphasis on providing quality UC products with high levels of interoperability turned out to be a great fit for Capstone and their customer base. As UC technology specialists with a large and diverse group of customers, Capstone presides over a large variety of Avaya- centric UC setups. Having access to flexible solutions therefore means that Capstone are able to meet the needs of numerous customers with the same product, despite the differing integration needs and without compromising performance or quality. This saves Capstone time whilst affording them the opportunity to gain a deeper knowledge of the offering.<\/p>\n<p>An example of this would be the deployment of CX-E into a handful of Capstone\u2019s customers. CX-E, an industry leading UC platform boasting support for hundreds of integrations, as well as numerous integrations on a single system, has, in this instance, helped capstone provide fully integrated voicemail into complex UC setups.<\/p>\n<h3>Partner collaboration \u2013 a proactive approach to account management<\/h3>\n<p>As well as the provision of UC solutions, ProcessFlows supports Capstone through both the instillation process, as well as provide the various lines of support required by Capstone\u2019s customers. This allows Capstone to focus on what they are great at, instead of having to direct unnecessary resource into building up internal expertise on yet another system.<\/p>\n<p>A distinguishing feature of ProcessFlows is, however, our desire to go beyond the normal supplier\/partner relationship by engaging proactively through our account management relationships. Instead of reacting passively to requests from our partners, we work alongside our partners to better understand them and their customers. By taking this approach we can bring our knowledge and expertise to the table, providing thoughts and insights from the qualification stages all the way through to the end of the process and beyond, helping our partners read beyond the brief and anticipate the changing needs of their customers. This is exemplified by our relationship with Capstone where, by working collaboratively and actively looking beyond the initial voicemail requirements of their customers, we have started to investigate numerous opportunities to expand the deployment of CX-E, such as to provide speech-enabled automated attendant functionality to help streamline processes and improve efficiency for the customer.<\/p>\n<\/div><\/section><br \/>\n<div  style=' margin-top:30px; margin-bottom:40px;'  class='hr hr-custom hr-center hr-icon-no  av-small-hide av-mini-hide  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner  inner-border-av-border-thin' style=' width:250px;' ><span class='hr-inner-style'><\/span><\/span><\/div><br \/>\n<section class=\"av_textblock_section  av-small-hide av-mini-hide\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: left;\">To download the Case Study and for more information, please see above left.<\/p>\n<\/div><\/section><br \/>\n<div  style='height:50px' class='hr hr-invisible  av-small-hide av-mini-hide  avia-builder-el-11  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Capstone Intelligent Solutions \u2013 Proactive engagement driving new business for Partner<\/p>\n","protected":false},"author":4,"featured_media":1487,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[32],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capstone Intelligent Solutions - a Unified Communications Case Study - ProcessFlows<\/title>\n<meta name=\"description\" content=\"Capstone Intelligent Solutions \u2013 Proactive engagement driving new business for Partner\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capstone Intelligent Solutions - a Unified Communications Case Study - ProcessFlows\" \/>\n<meta property=\"og:description\" content=\"Capstone Intelligent Solutions \u2013 Proactive engagement driving new business for Partner\" \/>\n<meta property=\"og:url\" content=\"https:\/\/processflows.co.uk\/capstone-intelligent-solutions-a-unified-communications-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"ProcessFlows UK Ltd\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-13T15:29:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-24T10:59:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/09\/lady-answering-phone-cx-e-auto-attendant.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"705\" \/>\n\t<meta property=\"og:image:height\" content=\"470\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ProcessFlows\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/processflows.co.uk\/#organization\",\"name\":\"ProcessFlows Uk Ltd\",\"url\":\"https:\/\/processflows.co.uk\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/processflows.co.uk\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/11\/KM_ProcessFlows_Logo.svg\",\"contentUrl\":\"https:\/\/processflows.co.uk\/wp-content\/uploads\/2020\/11\/KM_ProcessFlows_Logo.svg\",\"width\":4901,\"height\":1052,\"caption\":\"ProcessFlows Uk Ltd\"},\"image\":{\"@id\":\"https:\/\/processflows.co.uk\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/processflows.co.uk\/#website\",\"url\":\"https:\/\/processflows.co.uk\/\",\"name\":\"ProcessFlows UK Ltd\",\"description\":\"Business Process Automation &amp; 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