Working in the New World of Call Distribution – OpenText CX-E Voice Call Assistant

The phone remains the backbone of internal, B2C, and B2B communications. Even in the age of text messages, video chats, and email, organizations can’t afford to miss important phone calls and voice messages. Customers have come to expect fast responses and a modern, intuitive user experience. Organizations need a way to mobilize and modernize voice communications with interoperable solutions to avoid an expensive “rip & replace.”

It doesn’t matter if IT departments have deployed Avaya, Cisco, Google, Microsoft, Mitel, NEC or other vendors’ solutions, and whether they’re on-premises, cloud, or hybrid. CX-E’s industry-leading UC interoperability allows IT departments to dramatically expand what their systems can do without the massive cost of ripping & replacing existing PBX and email infrastructure.

See our webinar below, where we discuss the benefits of CX-E Voice Call Assistant and how it will help you in the new world of call distribution.

Want to know more? Contact us enquiries@processflows.co.uk or 01962 835053.