XM Connect – NotifyXpress

NotifyXpress – Outbound Notification Solution

With NotifyXpress, it’s easy to be proactive when you want to communicate with your customers, whether you want to contact twenty, hundreds or even thousands of people. NotifyXpress is an effective call notification solution, developed by XMedius, allowing you to record and deliver messages efficiently, from appointment reminders to schedule changes. You can also personalise information by customer to maximise the full potential of this time-saving solution.

Give your business the power of business process automation

When you reach out in a proactive way with information customers care about, one of the major pay-offs is an increase in customer loyalty. NotifyXpress is a cost-effective way to keep your customers informed by automatically generating calls and text messages through XM Connect (formerly known as CX-e) Unified Communications platform, not employees.

NotifyXpress allows you to:

  • Create a notification campaign that can consist of calls, text messages; or a mix of both
  • Communicate with pre-recorded announcements and Text-to-Speech
  • Configure certain time periods for outbound calls and text
  • Offer flexible call transfer options
  • Use a database extract or pre-configured calling list
  • Create campaign results reports

Communicate efficiently: NotifyXpress delivers your message

Broadcast notification can be used for a wide variety of purposes, but the common denominators are time savings and cost-effectiveness. Once your organisation has the capability for fast, easy outbound communication, you’re sure to find many uses, such as:

Appointment Reminders

  • Personalise appointment reminders to humanise communications
  • Provide recipients with tailored information
  • Automate the generation and sending of outbound messages
  • Possess the freedom to send out over multiple channels

Emergency Messaging Notification

  • Severe weather warnings
  • Fires
  • Chemical spills
  • Crime in the area

Marketing Campaigns and Sales Follow Up

  • Company information
  • Webinars
  • Events

School Notification

  • Cancelled or scheduled changes in classes
  • Parent/teacher meeting reminders
  • Early dismissal reminders
  • Absence parental notification

Status of Services

  • Orders
  • Shipments
  • Inventory status
  • Flight schedule changes
  • Loan status
  • Irregular account activity

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