XM Connect – IVR

Interactive Voice Response(IVR)

UCConnect from the XM Connect platform


The open and highly scalable XM Connect Unified Communications platform enables business efficiency for a variety of industries. Let us help you accelerate the flow of information to your customers through custom IVR solutions.


Customise the Interactive Voice Response experience with UCConnect

UCConnect, an XM Connect (formerly known as CX-E) module that supports custom voice applications, is designed with robust Interactive Voice Response (IVR) capabilities. UCConnect applications are created in Microsoft Visual Studio, allowing programmers to use any language supported in Visual Studio to build custom applications. UCConnect, a .NET component added to Visual Studio, provides access to the messaging and call processing capabilities of XM Connect from within the created applications. UCConnect does not utilise proprietary scripting and data access connectors. Therefore, custom voice applications can be implemented both simply and economically.

Interactive Voice Response to accelerate your workflow

Get faster response times and more accurate interactions with UCConnect. XM Connect can integrate communications with your information systems, enabling your organisation to automate tasks that are traditionally managed by individuals. By directly pulling information from data sources such as SAP, Oracle; and Microsoft SQL Server, XM Connect can automate processes and deliver around-the-clock access to information.


Healthcare:

  • Bill or Claims Status
  • Call Routing to Department and Staff
  • Information Line for Patients: Test Results and Prescription Status
  • Health Plan Benefits Eligibility

Enterprise:

  • Pay by Phone/Account Information
  • Order Status
  • Account Balance Inquiry
  • Inventory Status
  • Loan Status

State and Local Government:

  • Polling Place Locator
  • Property Tax Information Line
  • Benefits Eligibility Status
  • License Renewal Request
  • Child Support Payment Status
  • Employment Security Information and Payment System

Education:

  • Access to Course Information
  • Events Hotline
  • Student Information and Payment Line
  • Appointment Reminders
  • Closure Notifications

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