Simplify call processing with XM-C Automated Attendant
Organisations today are deploying speech-enabled Automated Attendant and corporate directory capabilities to minimise live operator requirements, as well as provide a more intuitive interface for internal and external callers.
XM Connect (formerly known as CX-E) offers the most sophisticated enterprise-class voicemail and call processing solutions on the market. The Automated Attendant is flexible and highly scalable, allowing different menus by department and location for operating hours, holidays, and more. XM Connect can provide unlimited call processing menus to meet the requirements of any business.
Directories & Group Directories
XM Connect directories allow outside users to look up the extension number of the person they are trying to reach by entering the first few characters of a user’s name (Dial by Name), or by speaking their name.
Automated Attendant also allows you to create group directories by segmenting the subscriber population. This also allows for the creation of speech directories based on location, PBX integration type, call server or department.
Caller Queueing & Screening
Outside callers who attempt to transfer to a busy extension from the automated attendant get the option to hold until the desired extension is available.
Individual users can also program their mailbox to request the names of callers attempting to transfer to their extension from the automated attendant. XM Connect then plays the recorded caller name to the user and asks them whether they’d prefer to accept or reject the transferred call.