Live Monitoring

The Live Monitoring feature provides authorised users with the ability to monitor live interactions within the organisation. This provides users with an in-depth understanding of live interactions and the ability to evaluate agents’ strengths and weaknesses. Live monitoring also enables supervisors to live-coach agents via Chat, so they can easily and quickly intercept problem calls and resolve issues as they happen.

Features:

  • Live monitor a range of modalities, including Voice, Desktop Screens, IM/Chat and Video
  • Live monitoring license included with recording modality license at no additional charge
  • View Skype for Business presence from within the live monitoring panel
  • Initiate a call, email or IM/CHAT session from the live monitoring panel
  • Sort users by various filters, including presence, call status and groups

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

Latest Case Study

Outsourcing Opened New Revenue Streams for Intuitive BI

Outsourcing with ProcessFlows Opened A Whole New Host of Opportunities, Which Wo...

View Case Study

Next Event

Call Recording with RECITE Webinar

25th October 2018
Live Event ProcessFlows Presents Call Recording with RECITE Live Webinar We have the pleasure to ...

Book a Place

Latest News

Axe the Fax Machine, Upgrade to the Cloud

Axe the Fax Machine, Upgrade to the Cloud Leeds hospital vowed to, ‘Axe the F...

Read More
mautic is open source marketing automation
Quick Contact
T: 01962 835053
E: sales@processflows.co.uk