Live Monitoring

The Live Monitoring feature provides authorised users with the ability to monitor live interactions within the organisation. This provides users with an in-depth understanding of live interactions and the ability to evaluate agents’ strengths and weaknesses. Live monitoring also enables supervisors to live-coach agents via Chat, so they can easily and quickly intercept problem calls and resolve issues as they happen.

Features:

  • Live monitor a range of modalities, including Voice, Desktop Screens, IM/Chat and Video
  • Live monitoring license included with recording modality license at no additional charge
  • View Skype for Business presence from within the live monitoring panel
  • Initiate a call, email or IM/CHAT session from the live monitoring panel
  • Sort users by various filters, including presence, call status and groups

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

Latest Case Study

ProcessFlows Practises What it Preaches with SMS

For three decades, ProcessFlows has been distributing best-of-breed technology t...

View Case Study

Next Event

Driving Business with ProcessFlows

13th March 2018
Once again, technology is evolving – and with it, regulations and IT strategies. Is your business ...

Book a Place

Latest News

ProcessFlows and Objectif Lune Collaborate to Enhance Business Processes

ProcessFlows has long been ahead of the curve when it comes to mobile communicat...

Read More
mautic is open source marketing automationQuick Contact
T: 01962 835053
E: sales@processflows.co.uk