CX-E is the most flexible unified messaging solution on the market today, allowing enterprises to choose how they deploy and use unified messaging. Unlike other solutions, CX-E lets administrators deploy any type and mix of unified messaging as well as to combine unified messaging and traditional voicemail users on the same system, via simple configuration changes. CX-E supports all four of the popular unified messaging architecture types; Server-based unified messaging, Client-based unified messaging, Secure unified messaging and Simplified unified messaging.
Server-based Unified Messaging
All messages — voice, fax and email — are placed into a single store on the email server. This allows users to access their voice messages from whichever email client they choose — including desktop email program, telephone, web-based email access program and their PDA email program.
Client-based Unified Messaging
Voice and fax messages remain on the CX-E system, while email remains on the email server. This dual message store version of unified messaging integrates voice and fax messages and allows access from the desktop email client and telephone while minimising the impact on the LAN and email message store.
Secure Unified Messaging
With Secure unified messaging, the voice and fax messages remain on the voicemail server, email remains on the email server. Using Web PhoneManager, users can access their voice and fax messages through any web browser. Users can access their messages through the web client, play the messages through their telephone speakers or play their messages over the telephone. For secure access, administrators can enable specific security features for specific users, including using secure audio streaming to deliver the messages to the web client and restricting the ability to save a copy of the voice message on local systems.
Simplified Unified Messaging
Copies of voice and fax messages are sent to the user at a specified email address as email messages with attachments, while the original messages remain on the voice and fax servers. The two copies of the messages — the one on the voice server and the one in the user’s email inbox — are not synchronised in any way. Therefore, each message must be deleted separately.
AVST’s experience designing and delivering unified messaging solutions to thousands of customers globally since 1993 has led them to develop this short list of critical considerations when evaluating unified messaging solutions and considering the pros and cons of the various unified messaging solution architectures. Ensuring that you understand these five considerations (5 C’s) is critical to your successful unified messaging deployment.
Existing federal and state regulations regarding the retention and storage of electronic information means that it is critical to pay close attention to corporate compliance issues when considering the various unified messaging solution architectures.
AVST’s Recommendation: Consult with your corporate compliance officer or legal counsel to ensure you pick the unified messaging architecture that best meets your organisation’s compliance requirements.
Preventing the external distribution of confidential corporate voice, email and fax messages is, in many cases, as critical a consideration as compliance when evaluating unified messaging solutions.
Selecting a unified messaging solution that has the architectural flexibility to future proof your investment is another critical consideration. AVST uniquely offers four different architectural options in its unified messaging solution to ensure your organisation has the maximum deployment flexibility today and, just as importantly, the ability to change the configuration of your unified messaging solution in the future based upon evolving needs.
Understanding the capabilities of each unified messaging solution you are evaluating is another critical consideration. What are the features and flexibility of the solution? Does it meet the requirements of your users who will be accessing the solution via the desktop, web, phone and/or mobile device? Can you deploy different feature sets for different users?
Understanding the total cost of ownership (TCO) for each unified messaging solution you are evaluating is another key consideration. Some questions to consider (and quantify) are:
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