CX-E Unified Messaging

BEST-OF-BREED UNIFIED MESSAGING SOLUTION

  • unified_messaging_email_voicemail_faxAbility to deliver unified messaging to multiple email systems (premise-based and public cloud) including Microsoft Outlook and Office 365, Lotus Notes, Google Gmail, Novell GroupWise and any IMAP4 compliant email system
  • Supports multiple email servers simultaneously
  • Integrates email, voicemail, and fax into a single view
  • Access via mobile device, email client, web interface, speech or DTMF telephone
  • Offers flexible storage model options to meet organisations security, compliance, and confidentiality needs; Server-based unified messaging, Client-based unified messaging, Secure unified messaging and Simplified unified messaging
  • Voicemail-to-Text (3rd party service)
  • Text-to-Speech
  • Localised desktop clients

Architecture: What’s Your Favorite Flavour of Unified Messaging?

CX-E is the most flexible unified messaging solution on the market today, allowing enterprises to choose how they deploy and use unified messaging. Unlike other solutions, CX-E lets administrators deploy any type and mix of unified messaging as well as to combine unified messaging and traditional voicemail users on the same system, via simple configuration changes. CX-E supports all four of the popular unified messaging architecture types; Server-based unified messaging, Client-based unified messaging, Secure unified messaging and Simplified unified messaging.

Server-based Unified Messaging
All messages — voice, fax and email — are placed into a single store on the email server. This allows users to access their voice messages from whichever email client they choose — including desktop email program, telephone, web-based email access program and their PDA email program.

  • Ideal for mobile users
  • Easiest to use remotely with a laptop computer
  • Fully leverages email system features (e.g. Archive)
  • Supports the widest range of interfaces and devices

Client-based Unified Messaging
Voice and fax messages remain on the CX-E system, while email remains on the email server. This dual message store version of unified messaging integrates voice and fax messages and allows access from the desktop email client and telephone while minimising the impact on the LAN and email message store.

  • Ideal for companies that require separate message stores
  • Less of a traffic load on the network
  • Less storage load and activity on the email server
  • Non-Windows operating systems support for clients
  • Email server independence

Secure Unified Messaging
With Secure unified messaging, the voice and fax messages remain on the voicemail server, email remains on the email server. Using Web PhoneManager, users can access their voice and fax messages through any web browser. Users can access their messages through the web client, play the messages through their telephone speakers or play their messages over the telephone. For secure access, administrators can enable specific security features for specific users, including using secure audio streaming to deliver the messages to the web client and restricting the ability to save a copy of the voice message on local systems.

  • Ideal for businesses that need to keep voice messages secure
  • No local copy of voicemail
  • No forwarding capability outside the company
  • Web client access to voice messages
  • No client install
  • Email server independence

Simplified Unified Messaging
Copies of voice and fax messages are sent to the user at a specified email address as email messages with attachments, while the original messages remain on the voice and fax servers. The two copies of the messages — the one on the voice server and the one in the user’s email inbox — are not synchronised in any way. Therefore, each message must be deleted separately.

  • Ideal for SOHO users or small business
  • Works with hosted email providers
  • Supports any email system, including IMAP4 and POP3
  • Supports notification to mobile devices

The 5 C’s (Considerations) for Unified Messaging

AVST’s experience designing and delivering unified messaging solutions to thousands of customers globally since 1993 has led them to develop this short list of critical considerations when evaluating unified messaging solutions and considering the pros and cons of the various unified messaging solution architectures. Ensuring that you understand these five considerations (5 C’s) is critical to your successful unified messaging deployment.

COMPLIANCE
Existing federal and state regulations regarding the retention and storage of electronic information means that it is critical to pay close attention to corporate compliance issues when considering the various unified messaging solution architectures.

AVST’s Recommendation: Consult with your corporate compliance officer or legal counsel to ensure you pick the unified messaging architecture that best meets your organisation’s compliance requirements.

CONFIDENTIALITY
Preventing the external distribution of confidential corporate voice, email and fax messages is, in many cases, as critical a consideration as compliance when evaluating unified messaging solutions.

CONFIGURATION
Selecting a unified messaging solution that has the architectural flexibility to future proof your investment is another critical consideration. AVST uniquely offers four different architectural options in its unified messaging solution to ensure your organisation has the maximum deployment flexibility today and, just as importantly, the ability to change the configuration of your unified messaging solution in the future based upon evolving needs.

CAPABILITY
Understanding the capabilities of each unified messaging solution you are evaluating is another critical consideration. What are the features and flexibility of the solution? Does it meet the requirements of your users who will be accessing the solution via the desktop, web, phone and/or mobile device? Can you deploy different feature sets for different users?

COST
Understanding the total cost of ownership (TCO) for each unified messaging solution you are evaluating is another key consideration. Some questions to consider (and quantify) are:

  • Do I have to buy licenses for all employees in my organisation?
  • How much will it cost me to add additional users in the future?
  • How much is the annual maintenance?
  • What additional hardware and software is required to deploy?
  • Do I need to upgrade or replace my groupware solution to get unified messaging?
  • Will the unified messaging solution integrate with my existing and future telephony infrastructure?
  • How much additional cost is involved if I decide to switch groupware solutions in the future?
  • How much will it cost to implement the unified messaging solution?

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

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