CX-E Features at a glance

INTEROPERABILITY

  • Supports over 400 Traditional TDM, IP-PBX, and Centrex Integrations
  • Supports Multiple Telephony Integration Protocols Including SMDI, Digital Station Emulation, QSIG, CAS, SIP
  • Simultaneously Integrates with Multiple Telephone Systems
  • Supports Multiple and Disparate email Clients and Stores
  • Support for all Types of Data Network Topology

HIGH AVAILABILITY AND DEPLOYMENT FLEXIBILITY

  • Multi-server Architecture to Minimise Points of Failure
  • High Availability Achieved Using Port Distribution Across Multiple Survivable Call Servers
  • Optional Fully-synchronised, Uninterrupted Hot Standby Neverfail Server System Server for High Availability and an Optional Neverfail Fully-synchronised Warm Standy System Server for Disaster Recovery
  • Database Replication Protects Against Database Failures within a Single CX-E System
  • Distributed, Centralised, Hybrid Architecture Support
  • Supports Dialogic Media Gateways or Remote Survivable Call Servers for Multi-site Locations

ADMINISTRATION

  • Single Administration Interface for Voice, Speech, Unified Messaging, and Fax
  • Global User Administration
  • Supports Popular Single Point of Administration Tools
  • Networking (AMIS, VPIM, Avaya Message Networking Server Support)
  • Active Directory MMC Snap In
  • User Initiated Password Reset
  • Message Archiving, Retention Policy, Discovery, and Disposal (3rd party application required)
  • Migration Wizards for Kinesis and Repartee for Windows
  • Virtualisation — Certified with VMware vSphere and Microsoft Hyper-V

VOICEMAIL AND CALL PROCESSING

  • Full Set of Legacy Call Processing and Messaging Features
  • Alternate Telephone User Interfaces (TUI) — Octel Aria, Octel Serenade (VMX), Mitel NuPoint with Centigram Interface, Avaya Intuity AUDIX, Nortel Meridian Mail, Adomo, AVST Kinesis and Repartee
  • Interactive Voice Response (IVR)
  • Speech and DTMF Automated Attendant
  • Message Notification
  • Multi-language Support — Arabic, Australian English, Brazilian Portuguese, Canadian French, Chinese – Cantonese, Chinese – Mandarin, Danish, Dutch, European French, European Portuguese, European Spanish, Finnish, German, Italian, Japanese, North American Spanish, Norwegian, Russian, Swedish, US English and UK English

UNIFIED MESSAGING

  • Integrates Email, Voicemail and Fax into a Single View
  • Unified Messaging (UM) Access via Web Interface, Speech or DTMF via a Telephone, Email Client, and any Mobile Device
  • UM Email Client Integration (Microsoft Outlook, Office 365, IBM Notes, Google Gmail, Novell GroupWise, Mirapoint, or any IMAP4 Compliant email System)
  • Text-to-Speech
  • Voicemail-to-Text (subscription to 3rd party service required)
  • Addresses Unified Messaging Issues with Compliance, Confidentiality and Capacity
  • Unified Messaging Architectures: Server-based, Client-based, Secure, and Simplified UM
  • Unified Messaging Architecture Configurable per User
  • Multi-language Client Support: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish

PERSONAL ASSISTANT

  • Presence and Availability
  • Find-me / Follow-me
  • Contact Access and Dialing (“Call Bob Harris”)
  • Calendar Access and Management (“Get my appointments for today”)
  • Call Waiting (whisper notification)
  • Call Recording
  • Continuous Connection
  • Acknowledge, Call Divert and Call Transfer
  • Missed Call Notification

MOBILITY

  • Hands-free Mobile Access through Intelligent Voice User Interface (VUI)
  • Access and Manage Messages
  • Place Calls
  • Manage Incoming Calls
  • Maintain Mailbox Settings
  • Supported ASR Languages: US English, UK English, Canadian French, North American Spanish, Australian English, European Spanish and Swedish
  • Single Number / Single Mailbox
  • Unified Messaging
  • Personal Assistant

FAX

  • True Unified Messaging with the Ability to Electronically Receive, Send and Manage Voice, Fax and Email at a Single Location
  • With CX-E Automated Attendant any Information Stored in a Fax Library is Available to your Customers Around the Clock
  • Supports a Single Number for both Voice and Fax

NOTIFICATION

NotifyXpress™ Outbound Call Notification

  • Customized Announcements
  • Reporting

Message Notification

  • MWI to the Telephone
  • Outcall (Immediate or Daily)
  • SMS
  • Email

UCCONNECT

  • .NET Development Framework (SDK) to Rapidly Create Custom IVR Applications
  • Leverages the Extensibility of the CX-E Platform to Enhance the Customer Experience and Streamline Business Processes
  • Examples: Creating IVR, Notification and Alerting Applications or other Vertical Specific Applications

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

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