Do you have teams fielding calls, solving problems, juggling multiple service requests? They could be IT help desks, technical support groups, sales support, service departments, hospital administrators, university staff, to name a few. Sounds like it’s time for TeamQ.
TeamQ delivers high ROI by giving teams access to vital call centre features − at a fraction of the price of other call centre solutions. Features include: Uniform Call Distribution (UCD), Automatic Call Distribution (ACD), Agent Desktop Control with Informative Screen Pops, Supervisor Interface, Reporting and more. Also, there’s no ACD or CTI connection required on your telephone system. Simply stated, it’s a cost-effective call centre solution that will make your teams even better.
Are your agents in different locations? It’s okay. When you’ve got multiple offices or remote workers, they can simply login from any Windows desktop client to view the TeamQ dashboard; calls can be delivered to any device including desk phones, mobile, and softphones. TeamQ supports up to 250 agents, even if they are not sitting next to each other. Your call centre has just gone mobile.
Quality customer service is imperative in today’s competitive environment. The time is now to take charge and work smarter. TeamQ empowers your team to prioritise workflows, make time management decisions and answer customer calls with confidence and control. With the TeamQ dashboard, agents can view all the calls in the queue, decide which call to pull first, indicate when they are done, reserve a call, redirect a call and decide when they are ready to take their next call. Your team works smarter!
The light on the phone is blinking, customers are holding … and your team has no idea what they want. With TeamQ your team will know – before they answer the call. TeamQ collects data from customers upfront and has the ability to pull information from CRM systems to enhance identification. Using TeamQ, agents are more prepared to deliver optimal customer service. TeamQ also keeps customers informed. Customers get access to their position in the queue – wait times, call backs, and more.
You may ask: “What about my PBX?” We thought of that too. TeamQ supports all major PBXs, whether TDM or IP. Alcatel-Lucent®, Avaya®, Broadsoft®, Cisco®, Genband™, Microsoft®, Mitel®, NEC®, ShoreTel®, Unify − you name it, we’ve got you covered.
Are you afraid of a difficult installation and a long, drawn-out implementation? Not to worry. TeamQ is a simple, easy add-on to your AVST CX-E or CX-S platform.
Decide which calls to pull first
Indicate when available to take next call
Reserve a call in the queue
Redirect a call
Receive the next call in the queue automatically (push)
Select specific calls to answer from the list of queued calls (pull)
Re-route a call to another team or extension
Instruct a caller to leave a message
Caller Experience Features:
For more information you can call us on +44 (0) 1962 835053, or email firstname.lastname@example.org.
13th March 2018
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