CX-E IVR – UCConnect

ACCELERATE THE FLOW OF INFORMATION

Want to create faster response times and more accurate interactions? CX-E can help you integrate communications with information to enable your organisation to automate high frequency tasks traditionally managed by individuals. By directly pulling information from popular data sources such as SAP, Oracle and Microsoft SQL Server, AVST can automate processes and deliver 24/7 access to information.

CUSTOMISED INFORMATION ACCESS WITH UCCONNECT

UCConnect® is a CX-E module that supports custom voice applications, including full-featured Interactive Voice Response (IVR) capabilities. UCConnect applications are created in Microsoft Visual Studio allowing programmers to use any language supported in Visual Studio to build their applications. UCConnect, a .NET component added to Visual Studio, provides access to the messaging and call processing engines of CX-E from within the created applications. UCConnect does not utilise proprietary scripting and data access connectors. Therefore, custom voice applications can be implemented very easily and economically. With the basic features of Visual Studio and the vast array of additional third-party controls available for Visual Studio, UCConnect can be used to develop custom voice applications that interact with a wide range of host, server and database environments.

INFORMATION ACCESS — IMAGINE THE POSSIBILITIES

AVST’s open and highly extensible CX-E platform enables business efficiency for a variety of industries. Let us help you accelerate the flow of information to your customers.

Healthcare:

  • Bill or Claims Status
  • Call Routing to Department and Staff
  • Information Line for Patients: Test Results and Prescription Status
  • Health Plan Benefits Eligibility

Enterprises:

  • Pay by Phone/Account Information
  • Order Status
  • Account Balance Inquiry
  • Inventory Status
  • Loan Status

State and Local Government:

  • Polling Place Locator
  • Property Tax Information Line
  • Benefits Eligibility Status
  • License Renewal Request
  • Child Support Payment Status
  • Employment Security Information and Payment System

Education:

  • Access to Course Information
  • Events Hotline

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

Latest Case Study

ProcessFlows Practises What it Preaches with SMS

For three decades, ProcessFlows has been distributing best-of-breed technology t...

View Case Study

Next Event

Options for Microsoft Exchange Online UM Customers

29th November 2017
As of July 2018 Microsoft will be discontinuing support for Session Border Controllers to connect 3r...

Book a Place

Latest News

You Need to Communicate to Educate

Universities are home to a large student, faculty and staff population. A commun...

Read More
mautic is open source marketing automation

Hi, we are currently experiencing problems with our phone lines. If you need urgent technical support please call 01962 678441.

For non-urgent technical support issues, please email support@processflows.co.uk.

For non-technical help, please email sales@processflows.co.uk.

During office hours (8:30-5pm) you can also use the live help on this site – see bottom right.

Quick Contact
T: 01962 835053
E: sales@processflows.co.uk