Unified Communications & SMS

Unlock the full potential of your existing communications infrastructure

ProcessFlows have been implementing communications solutions for over 30 years, providing trusted, user-friendly and cost-effective applications that are fully interoperable with any telephone, email, web or mobile platform.

Featured Case Study


XM Connect:

The industry’s most interoperable UC platform. (Formerly CX-E)

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RECITE:

Market leading unified communications recording solution.

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123-txt & TMS:

Dynamic, secure, cloud-based SMS gateway for business.

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The industry’s most interoperable UC platform
Get the most out of your existing Communications Infrastructure

Backed by over three decades of innovation, XM Connect (formerly known as CX-E) delivers unparalleled interoperability for your telephony and IT infrastructure. XM Connect is the ideal solution for organisations working with multiple communications platforms.

XM Connect offers seamless integration with all major communications platforms – Avaya, Cisco, Microsoft, NEC, Mitel, etc. – enhancing and extending the life of your current infrastructure as well as tomorrow’s UC investments.


Call Recording for UC and Skype For Business

Boost your business success and ensure compliance. RECITE delivers unique insights into employee-customer interactions by capturing content from multiple media modalities, including voice, video, screen and chat/IM.

With the right intelligence at your fingertips, you can make faster and better decisions, accelerate sales, enhance service, resolve disputes and mitigate risk.


SMS Text Messaging for Business – On-premise or in the cloud

 

Text Messaging is a well-established medium for business-to-business and business-to-consumer communication, not only is it a proven marketing tool, it is also an excellent revenue generator. We started developing our own SMS solutions for business over fifteen years ago and with the accumulated experience over that time, we have been able to develop a market leading SMS solution.

ProcessFlows’ text message solutions are now used by a wide range of customers – from patient-reminder services in the NHS and integrations with electronic school registers for keeping an eye on truancy, to a high-profile premium-rate text service for a very well-known insurance broker – whatever your need, we can provide a solution.

Latest Case Study

ACME UC – RECITE

Through RECITE, we have helped ACME UC implement and seamlessly expand their cal...

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T: 01962 835053
E: sales@processflows.co.uk