Unified Communications & SMS

Unlock the Full Communications Potential of Your Existing Infrastructure

ProcessFlows have been implementing communications solutions for over 30 years, providing trusted, user-friendly and cost-effective applications that are fully interoperable with any telephone, email, web or mobile platform.

Featured Case Study

Cornwall Council’s Automated Voice Directory saves the Council £1000s, provides a far better service for callers and frees-up staff to handle other tasks.

Click here to read more.


The industry’s most interoperable UC platform – It works with what you already have.

ProcessFlows communications solutions are built around CX-E, the world’s leading UC platform. CX-E delivers enterprise-class UC applications, including automated attendant, secure voice messaging, unified messaging, fax, mobile client, speech-enabled personal assistant, call centre, IVR, and notification. Put it all together and you have mission-critical UC applications that enhance any telephony system.

No matter what your UC landscape is today, or how it will look in the future, on-premise or cloud, it all starts with CX-E. There is no other UC platform that offers this level of interoperability. Make the most of current and future investments and then transition to the Cloud, IP and Skype for Business over time. CX-E will lead the way.

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RECITE – The single most versatile unified communications and Skype For Business recording solution

Boost your business success and ensure compliance … RECITE delivers unique insights into employee-customer interactions by capturing content from multiple media modalities, including voice, video, screen and chat/IM.

With the right intelligence at your fingertips, you can make faster and better decisions, accelerate sales, enhance service, resolve disputes and mitigate risk.

SMS Text Messaging for Business – On-premise or in the cloud

Text Messaging is a well-established medium for business-to-business and business-to-consumer communication, not only is it a proven marketing tool, it is also an excellent revenue generator. We started developing our own SMS solutions for business over fifteen years ago and with the accumulated experience over that time, we are certain that our offerings are amongst the very best.

ProcessFlows text message solutions are now used by a wide range of customers – from patient-reminder services in the NHS and integrations with electronic school registers for keeping an eye on truancy, to a high-profile premium-rate text service for a very well-known insurance broker – whatever your need, we can provide a solution.

Latest Case Study

Aspect Capital – Interoperable voicemail with the CX-E platform

Aspect Capital is a global systematic investment manager, founded in 1997 by pio...

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T: 01962 835053
E: sales@processflows.co.uk