Health Checks

ProcessFlows Solution Health Checks

Your support team has been outstanding in the help and determination they have shown and provided … I look forward to working with you in the future. – Zurena Khan – Freedom Communications Ltd.

When was the last time you had your system reviewed?

Book a health check with us and and ensure that you are harnessing the full potential of your ProcessFlows investment. We will examine your system, identify any problems/risks and recommend steps to improve performance, with full review documentation provided.

Frequency: Recommended annually – ideally prior to upgrading or when using an old version.

Details: Full access required to the server. We recommend a network/server staff member is present in order to answer any questions and for examination of the analysis. However, no staff member is officially required.

General Info: Duration: approx 1 Day – Location: OnSite. Full health check analysis and recommendation document provided.

Tasks Completed:

Application log errors and warnings

• Find and diagnose errors on OpenText RightFax

Mailbox errors

• Find and diagnose errors in the fax client

Database maintenance

• Work requests

Run Database maintenance

• Check configuration

Document transfer module

• Check for Excessive IPK files
• Check configuration

Fax server configuration

Examine RightFax configuration and check for settings that can cause issues

• Fax server
• Database
• Document Transfer module

Check for excessive IPK files

• Email Gateway
• Integration module

Storage issues

Instruct on any improvements to configuration

Examination of Fax Server DR procedures on site

Document findings

Issues are documented and their risk levels highlighted

Small Fixes and Solution recommendations

More information

To book a health check, or discuss your requirements, please contact us on +44 (0)1962 835053 or email sales@processflows.co.uk.