Client Services

The ProcessFlows Client Services structure offers high quality, reliable services that are flexible enough to fit in with any company’s requirements. Our dedicated helpdesk specialists are, like our consultants and trainers, all highly qualified in enterprise software solutions.

Our training team has expert product knowledge and training skills covering all of the products from our portfolio.

Total Service

  • Helpdesk agentsPre-sales consultancy
  • Business Analysis
  • Installation
  • Administrator Training
  • End User training
  • System Integration
  • Custom Development
  • Post-installation Consultancy
  • Helpdesk support
  • Customer care
  • Various Support Options

Discovery and Design

Business process automation requires a great deal of planning before implementation. This is the first step towards a successful solution and one in which ProcessFlows plays a very significant role. Collecting as-is processes and to-be process requirements, business rules and existing systems integration requirements, ProcessFlows can design and map new automated workflow based process solutions. The Analysis Phase of system design consists of discovery meetings with business management, business users and IT teams to define the goals and deliverables for automating workflow deployment.

The project then moves into the granular phase that includes mapping the process in precise detail, defining ownership and collecting the associated documentation, forms, contents and business rules to be managed through the business process cycle.

Consultancy

To ensure a successful implementation in this dynamic market it is important to source the right vendor with the right skills. ProcessFlows possesses a strong pedigree in the enterprise software market and we have the ability to offer full consultancy. We believe that the first step to providing good business communication is by evaluating what your specific requirements are and consulting with you in order to offer unbiased knowledgeable advice on the best solutions for your requirements and your existing infrastructure. We also offer post-installation consultancy.

Implementation

Experienced field analysts are trained to integrate the products from our portfolio with your existing systems. They can assist you in all manner of tasks that will ensure you use the products that make up your solution to their maximum efficiency. They will ensure that all your technical staff are conversant with day-to-day system administrative procedures and essential procedures such as security back-ups.

To ensure that you are aware of all that this entails, we supply you with a comprehensive “check list” of installation tasks. Once the solution has been installed, the analyst will not leave your site until you have confirmed and signed that all the tasks on the list have been completed satisfactorily.

Support

ProcessFlows operates an Expert Support Program with multiple phone line service to ensure full coverage and resource availability. Product experts in both Winchester (UK) and Sofia (Bulgaria) provide support for all of the products supplied by ProcessFlows. We offer several types of annually renewable contracts including a full managed service (covering both hardware and software), please click here for more details. If you need technical support, please click here to visit our Helpdesk page.

Training

ProcessFlows offers a range of varied structured training courses for end-users and administrators either in our offices in Winchester or on your own site. In addition we also offer tailor-made training options. Courses for administrators cover advanced system management. End user courses are designed to give a full overview of the functionally of the products supplied to ensure the users and the Company will gain full benefits and return on investment. As with all software, the acceptance and effectiveness will be much accelerated if all users are trained following installation.

To learn more about our training options and to book yourself and/or other staff onto one of our courses, please click here.

Health Check

When was the last time you reviewed your Server?

Do you have all the necessary housekeeping rules in place to ensure optimum performance?

Our experienced consultants can review your existing system, identify any problems or risks and recommend steps that you can take to improve performance and speed up business processes.

Available for OpenText RightFax, OpenText Alchemy, Hyland OnBase, AVST CX-E and ProcessFlows Text Message Server.

To learn more about our health checks and to book a day, please click here.

More Information

To learn more or discuss your requirements please contact us on +44 (0)1962 835053 or email sales@processflows.co.uk.

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