World Class Service Desks & Delivery Operation

Driven and delivered by Service excellence

Our world-class and award-winning 24/7 service desks and service delivery centre operation is the heart of everything we do, our services and all our successes. It is yours to use, as much as you like or as little as you need.

Staff, Skills, Tasks or Business Outcomes are all delivered through our service desks and delivery operation; based on best practice across people, process and technology to ensure we deliver exceptional customer experiences and business operations as a service for our customers and their clients.

Industry leading ITIL aligned customer service desks; Back office/Front office, internal or client facing service desks, helpdesks and external workforce planning and scheduling desks.

  • Incident management levels 1,2 and 3
  • Problem management
  • Change management
  • Knowledgebase management & shift left methodology
  • Case management
  • Escalations and complaint handling as well as customer relations and account handling desks
  • 3rd party management
  • End user support for any issue with Full IT and software support
  • 24/7/365 multi lingual Excellence and innovation across technology, people & process

Customisable, versatile, compliant, managed and cost effective

Our delivery operation is yours to use, as much as you like or as little as you need.What kind of service level and flexibility do you need for your customers and business?

  • Skills, Tasks or Outcomes delivered & charged as a service
  • Customer-facing or back-office
  • Technical or non-technical etc
  • Helpdesk or service desk
  • Dedicated or shared desks at even lower cost
  • To extend & enhance or replace your operations
  • Seasonal, part-time or 24/7/365
  • Reactive or customer outreach, proactive service/ customer operations monitoring, etc
  • Multilingual options – Currently 14 languages and expanding
  • Telephone service or multi-channel communications – email, text, chat, service portal etc
  • 3rd party management
  • Based on time, aligned heads, outcomes or SLAs

Click the image above to download our brochure and find out more.

A Trusted Partner

“We view our relationship with ProcessFlows as a partnership, rather than a client/supplier association. They took time to understand our business needs, budget and future plans, before coming up with a proposal that met our exact requirements and SLAs.”

“I have been so impressed by the quality of staff assigned to our project, the time taken to train and educate them about our business has been well invested. They go the extra mile for us without even being asked.”
Operations Director – Nationwide IT Services Company

Speak to our Outsourcing experts, book a FREE Consultation now

Whether you are looking to remove costs from your customer or business operations, improve performance, fill gaps or scale up for new services – we can help.

To build your business case for change or discuss your requirements for skills, tasks or outcomes delivered as a service – Book a FREE consultation with our experts here.

Any Questions?

If you have any questions or would like more information, please call us on 01962 670763, Email, or complete the form below:

Latest Case Study

Holme Valley Covid Mutual Aid – a 123-txt case study

Cloud SMS Platform, 123-txt enables a local volunteer group to support vulnerabl...

View Case Study

Next Event

Enhancing Productivity for the remote worker with Unified Messaging Webinar

Event: 26th November Time: 10:00 Join ProcessFlows and OpenText to learn how...

Book a Place

Latest News

OpenText™ CX-E Voice Version 20.4 is now available

CX-E Voice delivers secure enterprise voice applications - Unified Messaging, Tr...

Read More
Quick Contact
T: 01962 835053