Why Outsource

Adapt, survive and thrive during uncertain times

The UK economic outlook is looking tougher and more uncertain than ever. The new world is full of complexity and faster change and businesses of all sizes are struggling to keep up, survive and adapt to the new world and its opportunities and threats.

37% of UK Small & Medium Enterprises already outsource parts of their non-core but critical customer & business operation. 54% plan to outsource in 2020.
YouGov 2019

Outsourcing of non-core, customer and business operations allows businesses to take back control, remove complexity and most importantly focus on their core strengths to be faster and smarter during these uncertain times allowing staff to focus on what matters most. Outsourcing is not just for larger businesses, after all SME’s have fewer staff and need to focus them more than large enterprises!

The case for outsourcing of certain operational skills, tasks or outcomes, whether internal or external is compelling with potentially huge benefit for SMEs.


The benefits and business case for outsourcing:

  • Guaranteed & significant reductions in your operational costs.
  • Realise quick wins faster and respond to changes and customer demands faster.
  • Scale operations up or down at speed without the associated risks, delays and overhead SGA costs of doing this internally.
  • Maximum operational flexibility – consume as little or as much as you like – Cut back, add capacity or deliver new services or business models faster.
  • Increase your operational visibility and control with consistent reporting, measurement and communication.
  • Achieve new performances continuously leveraging best practices across people, process and technology.
  • Liberate your management to drive forward your business rather than just running your business operations and admin staff.
  • Focus on your core customer value and de-risk/remove complexity from your operations by making us/ our experts responsible for these areas but losing nothing in control and visibility.

Rethink your operations and reimagine your business with ProcessFlows

ProcessFlows specialise in delivering exceptional and flexible customer and business operations as a Service – either as Skills, Tasks or Outcomes – all at lower cost. We deliver guaranteed cost savings whilst also removing risks, complexity, improving performance and the ability to innovate and respond faster. All at a speed and level that is simply not possible in-house.

What is best to outsource? Discover the top skills, tasks and outcomes that UK businesses are looking to partners to outsource – Click on the image to the right to download our brochure, or Click here to read What to Outsource.

Click the image above to download our brochure and find out more.

Speak to our Outsourcing experts, book a FREE Consultation now

Whether you are looking to remove costs from your customer or business operations, improve performance, fill gaps or scale up for new services – we can help.

To build your business case for change or discuss your requirements for skills, tasks or outcomes delivered as a service – Book a FREE consultation with our experts here.

Any Questions?

If you have any questions or would like more information, please call us on 01962 670763, Email bpo@processflows.co.uk, or complete the form below:

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T: 01962 835053
E: sales@processflows.co.uk