What to Outsource

Pay as you go, flexible and exceptional operations at lower cost

According to YouGov, British SME faces complex, wide-ranging challenges – and many don’t have the time, the budget, or the desire to handle them in-house. New research from YouGov reveals that outsourcing has become a common response to these challenges, with 70% of B2B decision-makers saying they’ve handed off key services to third parties.

A compelling case and opportunity for SMEs

Outsourcing of processes used to be the preserve of large enterprises but now there are strong arguments and often a compelling business case for SMEs to outsource their non-core but critical customer & business operations to ProcessFlows, part of the £6 billion Global Konica Minolta organisation.

We specialise in providing SMEs with a complete range of outsourcing services for all the major labour-intensive customer & business operations through Managed Skills, tasks and business process delivered as a service.

Whether you are looking to remove internal overhead and running costs or scale back heavy internal management operations or innovate and scale up at speed – all whilst improving performance we can help you with skills, tasks or outcomes delivered as a service and purchased by consumption as you use it.

Click the image above to download our brochure and find out more.

What could you outsource?

  • IT services, IT hardware, software, operations, IT Helpdesk
  • Customer service & helpdesk support levels
  • Facilities management helpdesk, triage and 3rd party management and issue resolution.
  • Purchasing & other non-core but critical back office services
  • Sales Order processing and management
  • All forms of internal or customer facing booking and reservations management, client, agent and end user management and fulfilment services by web or live.
  • Customer experience, NPS management, retention, complaint and relationship services
  • Customer complaint handling and customer retention services. Whistleblowing and employment protection
  • Client field workforce management, scheduling and optimisation.
  • Artificial intelligence assisted learning & Automation exceptions handling
  • All forms of data entry and verification services, such as compliance, finance and accounts payable, etc

We’ve helped organisations outsource in all of these business areas

We can help you too, with whatever tasks, skills and processes you may be struggling with.

Speak to our Outsourcing experts, book a FREE Consultation now

Whether you are looking to remove costs from your customer or business operations, improve performance, fill gaps or scale up for new services – we can help.

To build your business case for change or discuss your requirements for skills, tasks or outcomes delivered as a service – Book a FREE consultation with our experts here.

Any Questions?

If you have any questions or would like more information, please call us on 01962 670763, Email bpo@processflows.co.uk, or complete the form below:

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T: 01962 835053
E: sales@processflows.co.uk