Flexible Outsourcing

Flexible Outsourcing on Your Terms

We believe in maximum flexibility to suit your specific requirements. There isn’t one right approach for outsourcing your customer and business operations.

Whatever your requirements across customer and business operations, whether skills, task or outcomes – all our outsourced services are fully customisable, Scalable up and down, versatile and compliant to suit your needs.

The original goal was delivering better customer service at a lower cost. But what I have found is that it has allowed us to increase revenue as well.” – Roger Stocker – Intuitive BI

Our Customer service delivery centre is yours to use, as much as you like or as little as you need.

What kind of service level and flexibility do you need for your customers and business?

  • Skills, Tasks or Outcomes
  • Customer-facing or back-office
  • Technical or non-technical etc
  • Helpdesk or service desk
  • Dedicated or shared desks at even lower cost
  • To extend & enhance or replace your operations
  • Seasonal, part-time or 24/7/365
  • Reactive or customer outreach, proactive service/ customer ops monitoring, etc
  • Multilingual options – Currently 14 languages and expanding
  • Telephone service or multi-channel communications – Voice, email, Text, chat, service portal etc
  • Skills, Tasks or Outcomes as a service
  • Based on time, aligned heads, outcomes or SLAs


What can you outsource?

A wide range of customer-facing and internal business operations can be outsourced – either all or part of the operation. We can provide these as Tasks, Skills or Outcomes/ Processes all delivered as a service / Pay-as-you-Go.
Click here to find out which parts of your organisation we can help you to streamline.

SKILLS
(RESOURCE)

i.e. Microsoft Office 365 Application Support Specialist

i.e. Account Payable Executive

TASKS
(TICKETS/REQUESTS)

i.e. 24/7/365 proactive Remote Monitoring & Management of IT

i.e. Invoice data captured, Validated/ corrected

BUSINESS PROCESSES
(BUSINESS OUTCOMES)

i.e. Fully Managed & Secure IT infrastructure for your business

i.e. Accounts Payable Process – PO, GRN, Invoice Matched, supplier paid



Click the image above to download our brochure and find out more.

Rethink Your Operations – Reimagine your Potential & Future

Rethink your customer & business operations – Take the first steps towards a brighter future for your business and customers. Consider the benefits of outsourcing your customer and business operations to you, your business and your customers.

To read more, click the image to the left to download our brochure, click here to read ‘Why Outsource?’, or use the ProcessFlows Outsourcing Menu at the top.

Speak to our Outsourcing experts, book a FREE Consultation now

Whether you are looking to remove costs from your customer or business operations, improve performance, fill gaps or scale up for new services – we can help.

To build your business case for change or discuss your requirements for skills, tasks or outcomes delivered as a service – Book a FREE consultation with our experts here.

Any Questions?

If you have any questions or would like more information, please call us on 01962 670763, Email bpo@processflows.co.uk, or complete the form below:

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T: 01962 835053
E: sales@processflows.co.uk