ProcessFlows Outsourced Services

Exceptional customer and business operations at lower cost

ProcessFlows specialise in delivering exceptional and flexible customer-facing and internal tasks, processes and operations as a Service and Pay-As-You-Go. All to a performance level, speed and cost that is simply not possible in-house.

There are strong arguments and often compelling business case for SMEs to outsource their non-core but critical customer & business operations to ProcessFlows, part of the 6 billion Global Konica Minolta organisation.

With the outlook and uncertainty facing UK SMEs tougher than ever- The shift towards outsourcing is even stronger in the new normal that we all find ourselves.

Featured Case Study

Avanquest Outsourced Help Desk

“Moving our customer service to ProcessFlows has been a 100% positive experience both for ourselves and our customers. We are making significant savings & our customers are getting a much higher response rate to their helpdesk queries.” – Olivier Thirion, Avanquest

Click here to read more.

Outsourced tasks, skills & operations that deliver better business outcomes & performances at lower cost

ProcessFlows outsourced tasks, skills and operations, help SMEs focus on their priorities and deliver guaranteed cost savings whilst also removing risks, complexity, improving performance and the ability to innovate and respond faster.

We deliver all of this to a level and speed which is simply not possible in-house for SMEs. The potential and benefits of outsourcing for SMEs are a strong business case for change.

Click here to find out why outsourcing is the best way to grow your business.

37% of UK Small & Medium Enterprises already outsource parts of their non-core but critical customer & business operation. 54% plan to outsource in 2020.
YouGov 2019

Flexible Pay-As-You-Go services

We deliver solutions and services ‘As a Service’ and pay as you go, all the major labour-intensive customer & business operations and more – from customer facing to back office skills, tasks and outcomes, as well as bespoke services by sector or customer.


i.e. Microsoft Office 365 Application Support Specialist

i.e. Account Payable Executive


i.e. 24/7/365 proactive Remote Monitoring & Management of IT

i.e. Invoice data captured, Validated/ corrected


i.e. Fully Managed & Secure IT infrastructure for your business

i.e. Accounts Payable Process – PO, GRN, Invoice Matched, supplier paid

Any number of Tasks, Skills and Processes can be outsourced – Click here to find out which parts of your organisation we can help you to streamline.


World Class Delivery & UK Based

We have over 30 years experience and successes in customer & business operations services in the UK. We are headquartered in the UK and deliver all our services through our UK and European world class 24/7 multilingual Service Delivery Centre.

Find out more about our World Class Service Delivery Centre – Click here.

“We strive to build trusted partnerships with every customer, as this is the best way to deliver sustainable growth and successes for both parties.”

Martin Tierney – Managing Director, ProcessFlows

Click the image above to download our brochure and find out more.

Rethink Your Operations – Reimagine your Potential & Future

Rethink your customer & business operations – Take the first steps towards a brighter future for your business and customers. Consider the benefits of outsourcing your customer and business operations to you, your business and your customers.

To read more, click the image to the left to download our brochure, click here to read ‘Why Outsource?’, or use the ProcessFlows Outsourcing Menu at the top.

Speak to our Outsourcing experts, book a FREE Consultation now

Whether you are looking to remove costs from your customer or business operations, improve performance, fill gaps or scale up for new services – we can help.

To build your business case for change or discuss your requirements for skills, tasks or outcomes delivered as a service – Book a FREE consultation with our experts here.

Any Questions?

If you have any questions or would like more information, please call us on 01962 670763, Email, or complete the form below:

Latest Case Study

Holme Valley Covid Mutual Aid – a 123-txt case study

Cloud SMS Platform, 123-txt enables a local volunteer group to support vulnerabl...

View Case Study

Next Event

Enhancing Productivity for the remote worker with Unified Messaging Webinar

Event: 26th November Time: 10:00 Join ProcessFlows and OpenText to learn how...

Book a Place

Latest News

OpenText™ CX-E Voice Version 20.4 is now available

CX-E Voice delivers secure enterprise voice applications - Unified Messaging, Tr...

Read More
Quick Contact
T: 01962 835053