The Problem with Automation & Digital Processes

Today, the market is awash with Cloud-based Applications that promise AI driven autonomous automation. The reality, is that whilst AI can improve automation levels, all operations have errors, inconsistent and variables to some degree. When these exception occur, most automation breaks and comes to a halt rather ungracefully. It major cause of automation project failure and overly engineered and complicated solutions.

55% of organisations have a current digital transformation project running today


A Unique Approach for better results from Automation & Process Management

Our Approach is different. Our Hybrid automation platform offers a unique combination of digital process management , intelligent  automation and service desks in one integrated platform to deliver highest levels of speed and accuracy with the lowest exceptions.

With each customisation, we use the optimal combination of service desk, automation or process management for each task to deliver the best performances and to gracefully handle exceptions. Not only is this approach more effective, it simplifies custom projects and avoids over engineered automation – A common source of project failure.

ProcessFlows have over 35 years of successes and expertise delivering business outcomes through digital and automated services for business of all sizes.

A unified hybrid service and automation platform to digitise, manage & automate your processes with exceptions handled as a service

Features / Capabilities of our Hybrid Automation Platform / Service

  • Completely customisable Digital Process Management & Workflows
  • Wide range of custom use cases and applications
  • Manage and control human inputs & processes
  • Procedure process management – ie receipting, approvals, rejects, verification, matching
  • Automate processes and workflows based on business rules
  • Exceptions can be handled digitally and via Service desk as a service

Where to use our Hybrid Automation Platform / Service

The strongest business cases for our Hybrid service and platform are found in operations where “out of the box” solution just doesn’t fit well.  Operational processes that are slightly unique or non standard either in process or exceptions that occur or due to disparate systems that don’t integrate easily.

The flexibility of our hybrid Platform and approach lets us use the appropriate approach for each challenge – Automate, Custom workflow, Service Desk handling and integration. Whilst our approach can be delivered as a subscription service it is ultimately a custom project so the platform will need to be processing sufficient volumes for the project for the strongest business cases. Here some specific use cases where our hybrid approach works well.

Where to use our Hybrid Automation approach

1. Custom workflows, process management & automation

Create uniqueness & competitive advantage through custom or bespoke process automation and management

2. Accounts Payable (AP)

Achieve new efficiencies and control over your payments and cash flow

3. Purchase to Pay (P2P)

Onboard & manage your suppliers, manage procurement, spend and payments in a compliant and timely manner.

4. Contract Management

Digitise and streamline contract management processes and enforce compliance.

5. Accounts Receivable (AR)

Efficient and effective management of invoicing and any monies owed to protect your cash flows

6. Quote to Cash (QTC)

Efficient and effective quoting and contracting through to invoicing and receiving any monies owed.

7. Sales Order Processing

Manage the gaps in your sales order process & ERP to ensure customer satisfaction as well as efficient and governed sales order processing.

8. Facilities Management

Efficient and governed management of FM requests, tasks, assets, processes and compliance.

9. Compliance Management

Ensure quality and enforce compliance by managing the process and associated documents linked to conformance and non-compliance.

10. Standard Operating Procedures (SOP)

Centralise and formalise the management of Standard Operating Procedures (SOPs) for a team, department or across the business.

11. Back Office Operations

Transform your “back office” & “Front office” into business operations that to deliver exceptional performances and outcomes

12. Quality Management

Manage quality processes, policies and checks to stay compliant and safe across your operations.

The Benefits of Using Automation & Process As a Service

Our Platform is used by SMEs to to deliver more than just efficiencies. It can also be used to deliver new service levels and innovate with entirely new services in ways and scales not possible via tradition automation. Here are some of the benefits of our hybrid automation and service desk platform

Flexible & Customised to your needs
Our platform and service desks can be completed customised to your specific needs

New Performances & efficiencies
Remove manual entry, intervention and inefficiencies through a unique combination of digital processes, automated and service desks services

Unlock Your True Potential
Remove the manual tasks that our holding up your teams but not automated by core systems. Liberate staff to perform value-add tasks.

Flexible Payment Models
Depending on the nature of the project we can completely remove the need for upfront capital investment. offering a cost per task models with set-up fees. i.e. cost per query, call, invoice, validation, order etc

Deliver new services & experiences
Combining service desks with digital processes and automation, gives you the possibility of delivering completely new services to your customers that were not realistic via inhouse operations

Focus on driving your business not managing the non core
If tasks cant be automated easily, our services desks can deliver them for you as a service so you can focus on your priorities

Simplicity & focus by design
The hybrid platform is fully managed and lends itself to removing complexity from your operations and avoid any overengineering  due its versatility

Enhanced Compliance
Ensure the governance and control your need over your operations with full tracking and digital workflows to the level you require.

Powerful integrations options 
The platform can be tailored and configured to integrate with most core systems including legacy ones. Our team of experts will advise you of what is and what isn’t possible.

Our Process Management & Automation Customers

From global enterprises to local small businesses, here are some of our customers that partner with us for custom digital Process Management & Automation to transform their business operations.

To read all of our success stories, visit our Case Studies page.

Why ProcessFlows for Custom Digital Process or Automation Project?

We have a 35 year track record of success & expertise in delivering digital process management, automation, system integration and services desks operations

Accredited end to end expertise from Business Process Analysts, Solutions Architects and Project Managers, through to Implementation Engineers and Multi-tiered Support.

We are independent. We partner with the leading technology and platform providers on the market such as Microsoft, Google, Kofax, Opentext, Hyland etc

We are Microsoft Gold Partners, with in-house developers and our own Intelligent Hybrid workflow automation and Service platform.

For these reasons and more, ProcessFlows should be your trusted partner to support your business transformation.
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