Driven and delivered by Service excellence

Our world-class and award-winning 24/7 service desks and service delivery centre operation is the heart of everything we do, our services and all our successes. It is yours to use, as much as you like or as little as you need.

Staff, Skills, Tasks or Business Outcomes are all delivered through our service desks and delivery operation; based on best practice across people, process and technology to ensure we deliver exceptional customer experiences and business operations as a service for our customers and their clients.

Industry leading ITIL aligned customer service desks; Back office/Front office, internal or client facing service desks, helpdesks and external workforce planning and scheduling desks.

  • Incident management levels 1,2 and 3
  • Problem management
  • Change management
  • Knowledgebase management & shift left methodology
  • Case management
  • Escalations and complaint handling as well as customer relations and account handling desks
  • 3rd party management
  • End user support for any issue with Full IT and software support
  • 24/7/365 multi lingual Excellence and innovation across technology, people & process

Customisable, versatile, compliant, managed and cost effective

Our delivery operation is yours to use, as much as you like or as little as you need.What kind of service level and flexibility do you need for your customers and business?

  • Skills, Tasks or Outcomes delivered & charged as a service
  • Customer-facing or back-office
  • Technical or non-technical etc
  • Helpdesk or service desk
  • Dedicated or shared desks at even lower cost
  • To extend & enhance or replace your operations
  • Seasonal, part-time or 24/7/365
  • Reactive or customer outreach, proactive service/ customer operations monitoring, etc
  • Multilingual options – Currently 14 languages and expanding
  • Telephone service or multi-channel communications – email, text, chat, service portal etc
  • 3rd party management
  • Based on time, aligned heads, outcomes or SLAs

A Trusted Partner

“We view our relationship with ProcessFlows as a partnership, rather than a client/supplier association. They took time to understand our business needs, budget and future plans, before coming up with a proposal that met our exact requirements and SLAs.”

“I have been so impressed by the quality of staff assigned to our project, the time taken to train and educate them about our business has been well invested. They go the extra mile for us without even being asked.”
Operations Director – Nationwide IT Services Company

Download our Service Desk Brochure

Click the image above to download our brochure and find out more.

More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email, or fill in the form below.

Thank you for your interest, we look forward to working with you.

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