The Growing Trend Towards Outsourcing Non Core Tasks

According to YouGov, UK Small & Medium businesses face complex, wide-ranging challenges – and many don’t have the time, the budget, or the desire to handle them in-house. New research from them reveals that outsourcing has become a common response to these challenges, with 70% of B2B decision-makers saying they’ve handed off key services to third parties. Given the growing complexity of operations and the shift towards specialisms –  many businesses realise that they simply cant match the outsourced capabilities in house on something that just isn’t core to their business. So which operations to outsource? Below is a list of key operations UK businesses are outsourcing.

70% of SME B2B decision-makers saying they’ve handed off key services to third parties.


which areas to outsource

Which Operations to Outsource – From Tasks to Entire Processes:

Inline with the YouGov survey, customers have asked us to manage and deliver the following areas for them. Importantly, in most cases, the requirement is a for a hybrid model, where we deliver alongside and support an inhouse team by fulfilling the problematic tasks that are not a specialisation for that organisation.

  • Customer service & helpdesk support levels
  • IT services, IT hardware, software, operations, IT Helpdesk
  • Facilities management helpdesk, triage and 3rd party management and issue resolution.
  • Purchasing & other non-core but critical back office services
  • Sales Order processing and management
  • All forms of internal or customer facing booking and reservations management, client, agent and end user management and fulfilment services by web or live.
  • Customer experience, NPS management, retention, complaint and relationship services
  • Customer complaint handling and customer retention services. Whistleblowing and employment protection
  • Client field workforce management, scheduling and optimisation.
  • Artificial intelligence assisted learning & Automation exceptions handling
  • All forms of data entry and verification services, such as compliance, finance and accounts payable, etc.

A compelling case and opportunity for SMEs

Outsourcing of processes used to be the preserve of large enterprises. Today, there is also a strong case for SMEs to outsource their non-core but critical operations.

ProcessFlows, part of the Global Konica Minolta Group,  specialise in providing SMEs with outsourcing services for their labour-intensive customer & business operations – from Managed Skills to tasks and business process delivered as a service.

Whether you are looking to remove internal overheads or scale back operations or scale up to add new services or service levels – we can help you with skills, tasks or outcomes delivered as a service and purchased by consumption as you use it.


Click the image above to download our brochure and find out more.

More Information & How Can We Help?

We offer no-obligation consultations to help you identify what outsourcing can offer you as well as help you identify which operations to outsource to meet your business requirements. To find out more or to book a consultation, please call +44 (0)1962 835053, email, or fill in the form below.

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