Flexible Outsourcing on Your Terms

There isn’t one right approach for outsourcing your customer and business operations. We believe in flexible outsourcing to provide maximum flexibility to suit your specific requirements.

Whatever your requirements across customer and business operations, whether skills, task or outcomes – all our outsourced services are fully customisable, Scalable up and down, versatile and compliant to suit your needs.

The original goal was delivering better customer service at a lower cost. But what I have found is that it has allowed us to increase revenue as well.

Roger Stocker – Intuitive BI

Flexible Outsourcing Variations & Service Levels

What kind of service level and flexibility do you need for your customers and business? Our Customer service delivery centre is yours to use, as much as you like or as little as you need. Here some common ways in which we tailor our services to your requirements:

  • Skills, Tasks or Outcomes
  • Customer-facing or back-office
  • Technical or non-technical etc
  • Helpdesk or service desk
  • Dedicated or shared desks at even lower cost
  • To extend & enhance or replace your operations
  • Seasonal, part-time or 24/7/365
  • Reactive or customer outreach, proactive service/ customer ops monitoring, etc
  • Multilingual options – Currently 14 languages and expanding
  • Telephone service or multi-channel communications – Voice, email, Text, chat, service portal etc
  • Skills, Tasks or Outcomes as a service
  • Based on time, aligned heads, outcomes or SLAs

What can you outsource?

A wide range of customer-facing and internal business operations can be outsourced – either all or part of the operation. We can provide these as Tasks, Skills or Outcomes/ Processes all delivered as a service / Pay-as-you-Go.
Click here to find out which parts of your organisation we can help you transform through managed services, outsourcing and our wider portfolio

i.e. Microsoft Office 365 Application Support Specialist
i.e. Account Payable Executive

i.e. 24/7/365 proactive Remote Monitoring & Management of IT
i.e. Invoice data captured, Validated/ corrected

i.e. Fully Managed & Secure IT infrastructure for your business
i.e. Accounts Payable Process – PO, GRN, Invoice Matched, supplier paid

Rethink Your Operations – Reimagine your Potential & Future

Rethink your customer & business operations – Take the first steps towards a brighter future for your business and customers. Consider the benefits of outsourcing your customer and business operations to you, your business and your customers.

To read more, click the image to the left to download our brochure, click here to read ‘Why Outsource?’


Click the image above to download our brochure and find out more.

More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.

Thank you for your interest, we look forward to working with you.

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