As a starting point, we digitise inbound communications where possible at source using digital forms or direct system integration to ensure any subsequent process can be digitally fully managed and efficient.
70% of organizations surveyed said that intelligent capture is critical to their digital transformation strategy.
AIIM Industry Report 2019
When Digital by default isn’t possible, we use data capture and digital processes to extract and route inbound as well as convert and publish outbound mail communications. We can automatically capture, extract and classify data from any source and make it ready for digital and automated processing.
The Capture process for inbound content can be optimised to handle specific types of content (ie Insurance claims, complaints, account opening, Supporting information, Patient & other records etc ) using intelligent capture and document recognition technologies. This ensures that even unstructured digital or non-digital data can be managed efficiently and digitally in a compliant way.