Solutions & Services for Digital Mailroom

As a starting point, we digitise inbound communications where possible at source using digital forms or direct system integration to ensure any subsequent process can be digitally fully managed and efficient.

70% of organizations surveyed said that intelligent capture is critical to their digital transformation strategy.

AIIM Industry Report 2019

When Digital by default isn’t possible, we use data capture and digital processes to extract and route inbound as well as convert and publish outbound mail communications.  We can automatically capture, extract and classify data from any source and make it ready for digital and automated processing.

The Capture process for inbound content can be optimised to handle specific types of content (ie Insurance claims, complaints, account opening, Supporting information, Patient & other records etc ) using intelligent capture and document recognition technologies.  This ensures that even unstructured digital or non-digital data can be managed efficiently and digitally in a compliant way.

Through our managed service delivery centre, we can provide a range of capabilities and tasks as a service to help your organisation digitise inbound & outbound communications either as part of a Digital Mailroom of transform wider customer service & support operations & helpdesks

Key capabilities include:

• Manage and deliver a wide range of tasks as a service in a compliant manner based on SLAs and standard operating procedures agreed with yourselves ie. Automated Mailroom exception handling, tracking, reports, checks, monitoring, manual processing or tasks.
• Single point of escalation and management of internal or external queries, escalations, change requests, incidents, etc.
• Helpdesks support or Pro-active Service Desks – Out of hours, Multi-lingual support
• Scale to extend hours or reach of operations to cover gaps in managing your digital mailroom
• Our delivery centre can use your own systems, or our systems for service desks and automation – depending on what meets your requirements.

Find out more about our world class service delivery operation here.

Every organisation has different Mailroom requirements and starting points. What is right and appropriate for one may be a step backwards or a quantum leap for the other. We always start with understanding before recommending, optimising or digitising any customer operation

We use a formal discovery process and structured methodology for assessing, planning and delivering transformation – It’s the safest approach and delivers the best results for each business.

Key elements and stages include

• Understand specific business & operational requirements and mailroom challenges
• Understand the operational context – Map existing mail processes including interconnected processes, people and systems – upstream and downstream.
• Confirm assessment results, highlight gaps and propose any specific recommendations across people, process and systems
• Once a specific mail room solution and or wider service is agreed, our accredited project management team manages the smooth implementation process through to signoff and transition to continuous improvement.

Not sure where to start your mailroom transformation – Book your Free of Charge Consultation below to start reimagining and creating your own exceptional customer experiences