ProcessFlows Call Centre Directory

As a world-leading developer and distributor of software solutions, ProcessFlows understands the importance of smooth business processes. For over three decades our main focus has been supporting our customers to better their organisations. We cover every major area of Unified Communications to equip our customers with the tools they need to adapt to the evolving communications landscape.

Transform your organisation’s communications with XM Connect, a bundle of unified communications applications designed to give you a cutting edge telephony system. XM Connect includes an automated attendant, secure voice messaging, unified messaging, a mobile client, a speech-enabled personal assistant, and informal call centre, IVR and notifications.

Improve your customer service whilst staying compliant with RECITE Interaction Recording. Record and review interactions to learn how to better your customer service, keep an audit trail, and avoid compliance fines.

For outbound communications we offer on-premise and cloud SMS platform solutions. Strengthen relationships with existing customers and prospects via text message or use SMS for a variety of other key communications such as notification reminders and emergency planning.

We distribute a variety of out-of-the-box solutions and we also build solutions from scratch.

Want to know more? Contact us and tell us your business needs: or 01962 835053.

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