Launch of Client Side Recorder by RECITE

SOUTHAMPTON, HAMPSHIRE, UK – 8th May 2018 – ProcessFlows, a Software, Solutions and Outsourced Services company, is pleased to announce the launch of the RECITE’s client side recorder, fully compatible with Skype For Business in Office365. In addition to its multiple Skype for Business certifications, server recording integrations of client side calls are enabling businesses to securely store and control access to their Office365 recorded interactions.

By adding the RECITE Client Side Recorder for Office 365 to its portfolio, ProcessFlows provides its partners and clients with an all-in-one Skype for Business interaction recording and quality management application, ultimately helping to improve resource performance and customer experience.

RECITE requires a quick install on each computer the company wants to record and minimal training, thanks to its user-friendly interface. All computers are synchronized to the main server on a real-time or scheduled basis with full control of user permissions.

This business solution offers a number of benefits, including unique insights into employee-customer communications with complete tracking of interactions: voice, video, screen and IM/chat for better productivity at lesser costs. It has highly secure 256-bit built-in encryption and recording storage on the company server or on a virtual device, which protects all sensitive information inside the business and ensures regulatory compliance with PCI-DSS, HIPAA, BASLII and GDPR.

Andy Whiteside, Unified Communications Sales Director at ProcessFlows says of the launch: “Whilst we anticipate the ‘eagerly-awaited’ API’s to become available for 3rd party applications to connect to the Microsoft environment, Numonix has proved their understanding and commitment to helping the O365 community by providing enterprise recording functionality for customers who need it for either regulation or quality purposes.”

For over 30 years, ProcessFlows has delivered innovative and business enhancing software solutions, creating not just a wealth of experience, but also a highly-skilled team of business consultants and analysts.

For more information about RECITE, please email us.

 

Notes for Editors

About ProcessFlows www.ProcessFlows.co.uk

ProcessFlows UK Ltd. (now part of Konica Minolta UK Group) is a rapidly expanding United Kingdom I.T. & Services company with offices in Chandlers Ford, Mansfield and Ipswich in the UK and Sofia, Bulgaria. With more than 3 decades in the industry, we have built a prestigious customer base, providing personalised solutions and support many of the UK’s top 500 companies and the public sector.

For the last 7 years, ProcessFlows has been offering customers dedicated outsourcing solutions where we hire and host specialised staff that work directly for the client’s team based out of our Managed Services Center in Sofia.

The benefit for the client is access to exceptional talent, a cost-effective extension of their own resource to enable scalable growth.

Follow us: @ProcessFlows on Twitter | ProcessFlows on Facebook.

For further information, please contact:

Loira Browning, ProcessFlows – e: press@processflows.co.uk

t: 01962 835000

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