News & Events


Unified Communications is a waste of time!

What is the difference between Unified Messaging and Unified Communications, and between email and a phone?   Andy Whiteside, ProcessFlows: If you listen to the hype from a lot of telephony and application manufacturers, they’ll tell you that there is no difference, and they now make no distinction between any form of communication software –…

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Barcodes: Is Google extracting the data?

It shows just how far the humble barcode has come in the last few years as Google chose today’s anniversary of the invention to honour the inventors with a special ‘doodle’ – see image capture below… Bernard Silver and Norman Woodland invented barcodes having overheard a local food business boss asking for a system to…

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Over 60s Boost Sales Revenue

It is not just McDonald’s that has noticed the positive revenue benefits that the over 60s bring to an organisation – ProcessFlows can backup their findings. Solution salesmen Graham Botterill and Graham Robinson, both over 60, were recently given two of the top sales achievement awards, beating the efforts of their younger colleagues. Between them they have 80…

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Are my Documents for Capture Unstructured, Structured or Semi-structured?

Following on from the previous post ‘How does OCR and ICR software know which data to extract from documents?’, we thought this simple flow chart might help you identify what type of documents you have.   Still not sure? Contact us and we will try to help.

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How does OCR and ICR software know which data to extract from documents?

You apply ‘rules’, and tell it what to do!   Malcolm Wilkes, ProcessFlows: OCR (Optical Character recognition) and ICR (Intelligent Character Recognition) software ‘reads’ and extracts words and text from a document (paper or electronic) and then exports the data, along with the document, to another electronic system. This could be your everyday line of…

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Be Lean – Automate Business Processes to Eliminate Waste and Increase Productivity

  Keith Taber, Solutions Consultant The term Lean Manufacturing (achieving more with less/compressing time) has been about for a while, but using the word manufacturing after lean is probably misleading. The concept of lean is not just restricted to manufacturing, but applies to the whole enterprise, including the supply chain, new product development processes and…

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How can barcodes help with document capture?

Although not easily interpreted by people, bar codes are easily ‘read’ by computers. They are a great way of capturing paper based information into electronic format, for importing into your document management system. Barcodes are used prior to scanning in several ways: Pre-printed on the document to give a unique ID Pre-printed on separator pages to indicate that…

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Voice enabled Unified Communications

We’ve just launched the latest version of CallXpress – CallXpress 8, with voice enabled dialing functionality. CallXpress works with your existing voice infrastructure, pulling the technologies together so you can receive all email, fax via email, phone and SMS messages in one place – your email environment. And because it is voice enabled, it listens…

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Electronic faxing saves time and reduces carbon footprint

Fax is still a trusted method of communication in the legal profession, but it can be costly. Law firm Thomas Eggar has ‘gone electronic’, getting rid of 20 energy consuming fax machines across their 6 office locations.   As well as saving the ongoing costs associated with fax hardware – line rental, machine rental and maintenance,…

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How Secure are Public Sector Fax Processes?

I guess the real question is “How secure is the humble fax machine sitting in the corner of your department?”   Todd Curtis, Public Sector Manager, ProcessFlows answers: Unfortunately, the answer is not secure at all! The vast majority of Public Sector organisations I visit have one thing in common; they are all wasting approximately…

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Evolve Computers – Case Study

Evolve computers grow their business and improve customer retention by outsourci...

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How to Replace Fax Machines without Disrupting Patient Care

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