News & Events

 

3 Simple Steps To Differentiate Your Outsourced Services

Outsourced service providers find themselves in a similar predicament as the petrol stations of yesteryear. A previously value based market rapidly being commoditised with its participants looking for ways to differentiate their offering and attract new clients. Discover the 3 Steps of Differentiation As a Business Process Outsourcer (BPO), I wouldn’t suggest you start offering…

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ProcessFlows Is Attending The Digital Healthcare Show 2018

Associated Downloads Press Release – The Digital Healthcare Show The Digital Healthcare show returns to discuss how technology is shaping the way we experience healthcare. The show will focus on digital innovation and integration, data security, infrastructure and analytics. ProcessFlows is committed to helping the Healthcare sector meet current and future requirements through our broad…

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ProcessFlows Launches Client Side Recorder RECITE, an Industry Unique Application Compatible with Skype for Business in Office 365

Associated Downloads Press Release – Client Side Recorder by RECITE SOUTHAMPTON, HAMPSHIRE, UK – 8th May 2018 – ProcessFlows, a Software, Solutions and Outsourced Services company, is pleased to announce the launch of the RECITE’s client side recorder, fully compatible with Skype For Business in Office365. In addition to its multiple Skype for Business certifications, server recording…

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Free Up Your Contact Center with SMS

SMS is now commonly found in businesses and their contact centers. In fact, it’s no longer even viewed as a progressive business technology. It’s considered by many small and large corporations alike to be a mandatory investment. Here are 4 reasons why a contact center needs SMS:   1. Customers like SMS Customers are comfortable…

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Choosing the Right Tool for the Job

Have you ever tried hammering a nail in with the blunt end of a screwdriver? Or tightening a bolt with a set of pliers? It may just about get the job done but you often damage the screwdriver or mangle the bolt which makes future work on the project more difficult. You also end up…

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Map Your Way to GDPR Success

GDPR. Everybody’s talking about it. It’s on every agenda, in every board room of every company worldwide. It doesn’t matter how large or small you are, if you are processing EU citizens’ personal data, you need to comply. Every client we speak with has some form of GDPR focused project delivering organisational, process or technology…

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5 Steps to Building Excellent Customer Service

1. Recognise the importance of happy customers and quality customer service In a highly competitive world economy where companies are offering similar products, profit is becoming more dependent on customer experience. It has direct effect on new customer acquisition, revenue, lifetime value and retention. For this, customer service but also sales and tech support teams are becoming…

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Are You GDPR Ready?

GDPR and Print Management GDPR goes live on the 25th of May and will revolutionise data privacy and reshape the way organisations handle data. In an age of digitisation, data has become a commodity. Everywhere you go, you may be leaving behind tiny chunks of your data. This data is then shared, correlated and transformed…

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ProcessFlows Appoints Mike O’Reilly as Outsourced Services Sales Consultant

ProcessFlows is pleased to announce the appointment of a new Outsourced Services Sales Consultant. ProcessFlows, a Software, Solutions and Outsourcing/Outstaffing company are extending their Dedicated Outsourcing arm by recruiting Mike O’Reilly to manage sales and business development activities for their Managed Services Facility in Sofia, Bulgaria. In this role, Mike will be responsible for increasing…

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ProcessFlows Launches Nuance’s Output Manager and AutoStore

Associated Downloads Press Release – AutoStore Output Manager Jan 18 ProcessFlows, a Software, Solutions and Outsourced Services company, is pleased to announce the next wave of innovative print management solutions. ProcessFlows is strengthening its portfolio via the addition of two more of Nuance’s print management solutions, AutoStore and Output Manager. The solutions, whether combined or…

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Evolve Computers – Case Study

Evolve computers grow their business and improve customer retention by outsourci...

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How to Replace Fax Machines without Disrupting Patient Care

The Challenge The purchase of Fax machines has now been banned across the NHS...

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