AFA Insurance handles 80% of all claims automatically

Paper Claims

AFA Insurance handles 80% of claims automatically. Switching from traditional mailroom processes to Digital Mailroom has transformed the way they do business.

Maria Welin-Persson, Deputy Director-General of AFA in Sweden said “Our efficiency has increased by 75% as a result of Digital Mailroom.”


  • Organisations are recognising that traditional mailroom processes are slow, inefficient manual processes dominated by piles of paper.
  • They can ‘go digital’ and save costs, improve services and speed up processes using the foundations of their existing IT infrastructure.

AFA Insurance presented their case study on Digital Mailroom at a recent Channel Partner Event hosted by ProcessFlows, ReadSoft, Stortext, IBML and Kodak Alaris.

  • The partners have complimentary areas of expertise, that when put together, provide the key components for an end-to-end digital mailroom solution.
  • By working together, they can extend the life expectancy and add functionality to an organisations’ existing IT investment.
  • ‘It is more cost effective to extend rather than rebuild.’

Just as conventional paper mailrooms provide the mechanisms to capture, prioritise, route and deliver incoming and outgoing paper mail, the digital mailroom is a set of functions that can perform and guarantee an expanded set of ‘electronic’ services that will provide enhanced service levels for email, fax, web pages and text messages, as well as paper communications.

Crucially, digital mailrooms enable significantly greater speed and flexibility in business processes and security. They present every line manager and their operational staff with the opportunity to save money and unlock the value of their IT systems to benefit their customers and internal processes.
Any question that you’d like answering about Digital Mailroom? Feel free to ‘Ask the Expert’.
You can also request a copy of the White Paper written by Rory Staunton of Strategy Partners, entitled Digital Mailrooms: How Document Automation Saves Money and Enables Compliance.

Just fill in the online form on the Digital Mailroom page of our main site.

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