Outsourced service providers find themselves in a similar predicament as the petrol stations of yesteryear. A previously value based market rapidly being commoditised with its participants looking for ways to differentiate their offering and attract new clients. Discover the 3 Steps of Differentiation As a Business Process Outsourcer (BPO), I wouldn’t suggest you start offering…
Associated Downloads Press Release – The Digital Healthcare Show The Digital Healthcare show returns to discuss how technology is shaping the way we experience healthcare. The show will focus on digital innovation and integration, data security, infrastructure and analytics. ProcessFlows is committed to helping the Healthcare sector meet current and future requirements through our broad…
Associated Downloads Press Release – Client Side Recorder by RECITE SOUTHAMPTON, HAMPSHIRE, UK – 8th May 2018 – ProcessFlows, a Software, Solutions and Outsourced Services company, is pleased to announce the launch of the RECITE’s client side recorder, fully compatible with Skype For Business in Office365. In addition to its multiple Skype for Business certifications, server recording…
SMS is now commonly found in businesses and their contact centers. In fact, it’s no longer even viewed as a progressive business technology. It’s considered by many small and large corporations alike to be a mandatory investment. Here are 4 reasons why a contact center needs SMS: 1. Customers like SMS Customers are comfortable…
Have you ever tried hammering a nail in with the blunt end of a screwdriver? Or tightening a bolt with a set of pliers? It may just about get the job done but you often damage the screwdriver or mangle the bolt which makes future work on the project more difficult. You also end up…
GDPR. Everybody’s talking about it. It’s on every agenda, in every board room of every company worldwide. It doesn’t matter how large or small you are, if you are processing EU citizens’ personal data, you need to comply. Every client we speak with has some form of GDPR focused project delivering organisational, process or technology…
1. Recognise the importance of happy customers and quality customer service In a highly competitive world economy where companies are offering similar products, profit is becoming more dependent on customer experience. It has direct effect on new customer acquisition, revenue, lifetime value and retention. For this, customer service but also sales and tech support teams are becoming…
GDPR and Print Management GDPR goes live on the 25th of May and will revolutionise data privacy and reshape the way organisations handle data. In an age of digitisation, data has become a commodity. Everywhere you go, you may be leaving behind tiny chunks of your data. This data is then shared, correlated and transformed…
ProcessFlows is pleased to announce the appointment of a new Outsourced Services Sales Consultant. ProcessFlows, a Software, Solutions and Outsourcing/Outstaffing company are extending their Dedicated Outsourcing arm by recruiting Mike O’Reilly to manage sales and business development activities for their Managed Services Facility in Sofia, Bulgaria. In this role, Mike will be responsible for increasing…
Associated Downloads Press Release – AutoStore Output Manager Jan 18 ProcessFlows, a Software, Solutions and Outsourced Services company, is pleased to announce the next wave of innovative print management solutions. ProcessFlows is strengthening its portfolio via the addition of two more of Nuance’s print management solutions, AutoStore and Output Manager. The solutions, whether combined or…
For three decades, ProcessFlows has been distributing best-of-breed technology t...
12th June 2018
AutoStore and Output Manager Workshop London
ProcessFlows and Nuance will be running an AutoSto...
Outsourced service providers find themselves in a similar predicament as the pet...
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