Unified Communications News

OpenText™ CX-E Voice v21.2 – What’s new?

CX-E 21.2 enhances the mobile/remote worker user experience though the addition of a Microsoft Teams integration, new Speech Recognition tools and more.

OpenText™ CX-E Voice Version 20.4 is now available

CX-E 20.4 enhances the mobile/remote worker user experience, lowers operating cost, supports Windows Server 2019 and more.
Unified Messaging Webinar

Enhancing Productivity for the remote worker with Unified Messaging

Watch our webinar recording as we discuss the benefits of implementing CX-E Unified Messaging with Auto Attendant; the Industry's leading UC Interoperability platform.
Lady answering the phone cx-e auto attendant

Simplify call processing with OpenText CX-E Voice Automated Attendant

CX-E Auto Attendant is flexible and highly scalable, allowing different menus by department and location for operating hours, holidays etc. Watch our webinar.
Woman with a phone in her hand

Working in the New World of Call Distribution – OpenText CX-E Voice Call Assistant

See our webinar, where we discuss the benefits of CX-E Voice Call Assistant and the benefits to your organisation.
Woman using CX-E

Time to Upgrade Your OpenText CX-E Voice v 8.7

Is your OpenText CX-E Voice running version 8.7 or previous? Still on Windows Server 2008? If so, it’s time to upgrade.
ProcessFlows call centre directory

ProcessFlows Call Centre Directory

We cover every major area of Unified Communications to equip our customers with the tools they need to adapt to the evolving communications landscape.

5 Steps to Building Excellent Customer Service

RECITE provides complete insight of all customer – agent interactions which is essential for managing the quality of customer service.

Transforming the Workplace with Speech Applications

The corporate digital future is becoming our reality and the speech-enabled unified communication applications are the solution.

Birthday Cheers to AVST

This month AVST is celebrating 35 years as a trusted developer of enterprise-class unified communications solutions.

You Need to Communicate to Educate

A communications solution needs the capability to support multiple colleges, departments, buildings and locations.

Mobile UC for the Digital Workplace

ProcessFlows is working with AVST to enable organisations to meet the new standards in workplaces set by mobile communications.

ProcessFlows Latest

– Latest from News & Insights –

ProcessFlows transition to Konica Minolta – FAQ

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Here is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .

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– Most Recent Case Study –

Pass the Keys

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Pass the Keys use outsourced services to support their business needs and deliver exceptional and flexible business and customer operations.

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– Events –

ControlSuite Print Introduction – Webinar

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Print Partner Webinar: Addressing the print-only market space – start the journey with your customer and grow/ Date: 05. 08. 2021

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